Hampton Inn & Suites Reagan National Airport - Crystal City

I intended on staying two night but after my bed broke the first night I decided to cancel the second night. I could not receive a refund through hotels.com because this hotel claimed nothing was wrong with the bed and would not release the refund. The manager and staff I spoke with were rude and dismissive. Not to mention shady, claiming maintenance checked the room and said nothing was wrong.

Well where to begin upon check on the lady at the front desk really didn't give me any information about the hotel basically looked at my ID and handed me my keys and called it a day. At some point at night I had to call the front desk and let them know their ash tray was in fire 1520 minutes later someone came out with a bottle of water.. Upon checkout I said to the front desk I told housekeeping 2 hours ago that I needed a plunger and I was informed that didn't speak English and I should have called the front desk he didn't even hang up his cell phone with his personal call. I did not get a thank you for staying with us nothing I just was flabbergasted deathly not the customer service I expected with the brand of Hotel. Never being greeted and never being thanked as being a customer just makes me feel kind of like a number.. I definitely would have expected that customer service at like an Econo Lodge but then again I've had better service there.

It is being upgraded and so there was that to contend with. The staff was amazing and very accommodating. The location to the airport was great and the free shuttle was awesome!!

Great location near DCA, also near lots of restaurants

The place was well kept. Staff was nice considering the pandemic going on. However, they ran out of sausage breakfast and didn't have them for 3 of our 4 day stay which made the continental breakfast really sparse and all sweets (I.e. pastry, muffin, breakfast bar). Not sure how your run out of the only breakfast food for 3 days......disappointing.

We had a comfortable stay in spite of the COVID-19 crisis. Thank you!

Great location. Close to airport. Close to Metro and a gazillion restaurants. Safe walking area. Excellent shuttle service fir airport. Friendly staff. Delicious breakfast.

My wife and stayed for 8 days at the end of January 2020. Very nice room with a king bed, although a bit on the small side. Excellent bathroom and shower. Wonderful hot breakfast every morning, with fresh fruit and pastries as well. About two and a half blocks to the Crystal City Metro station - about a 5 to 7 minute walk. Restaurants available reasonably close by, roughly a three block walk. Help at desk was very professional and courteous. We took Uber to get to hotel from Reagan National airport - about $15. We used the courtesy shuttle go back to airport - very convenient and only about a 15 minute drive. Would recommend to anyone who is interested in seeing the sights in Washington D.C. in the Mall and Capitol area.

Ad says pool but hotel closed pool some time ago.