Hôtel Etoile Saint-Honoré

It is a nice hotel but they are extending the hotel . That make a huge noise of construction . Even on Saturday morning at 8 00 o’clock . If I were you I would not reserve room till the end of construction . 80% of the rooms are facing the other rooms window . You can not see the sky .

It was a comfortable and elegant hotel, i had everything i needed to feel at ease. Very lovely staff and helpful, they made it a very pleasant experience.

This was my first experience with hotels.com. I'm disappointed that no mention was made that this property is an active construction zone and will continue to be one for another year. It's not a small fact that the work going on affects the lobby and all common spaces in the hotel and can be heard in the rooms from morning too evening. The hotel is badly in need of this work. Upon check in and arriving to my room I found it to be poorly maintained and in need of immediate attention from a vacuum cleaner, at the very least. Housekeeping came within about an hour to re-do the room cleaning. The front desk area and it's staff are minimal to the point of non existent. I learned at one point that there was no actual manager on duty when I needed help resolving a service issue. My takeaway is that reviews and the star rating system are subjective and not very accurate. The fact that this hotel gets 8 out of 10 stars is head scratching, to say the least.

We had a really unpleasant stay here last week - 4 nights. While the rooms were mostly nice enough, the condition of the hotel was terrible. Our first room was next to a completely empty room that had the door open and was a mess. Wires hanging out, dirty. We told the front desk twice and they did not even bother to come look and close the door. By the time we left Thursday, the door was still open and the iron I requested Sunday night still on the floor outside our room. Our room had no coffee maker though the reservation clearly stated it would. Hotel staff told us a room did not qualify despite what the reservation said. We asked to move to a different room and were accommodated. This room had a coffee maker which was broken and had to be replaced. It had a cracked sink in the bathroom and a tub that must have had paint spilled in it at one time which was never cleaned. There were 2 fire alarms (false alarms), one in the middle of the night (ok, 5 am or so). The building is undergoing construction, wooden framing in the hallway, ripped and dirty carpeting, walls with paint chipping off. Outside the hotel there was construction. Normally, Hotels.com or the property should inform guests that this is ongoing. never would have stayed there otherwise. Jackhammers and other construction noise every morning at 8am. Not sure who dropped the ball on this but no way this is a 4 star property and we had a miserable time.

We had double rooms (queen in one room, 2 twins together in adjacent room) and it was more than enough space for us with two kids. The daily housekeeping was great, we got water bottles supplied. Everyday afternoon was refreshments and delicious desserts. The staff was very nice.