Park Grand London Kensington

My husband and I had wonderful experience with hotel . Mrs. Jesus who worked at front desk. We had nice conversation with her and I was so impressed with her great welcome attitude toward us. I mentioned to her that this trip was my husband first time in London. When we went to our room and we found welcome note with a box of chocolate. It was so thoughtful of her to do that for us. During our stay we had May conversation with her . On last night stay she put a bottle of red wine plus another box of chocolate. Because of her great customer service that helped us to come back here to stay. Thank you Mrs. Jesus

Great location, clean, friendly staff and walking distance to the underground!

It was quite good but the door didn’t have a latch and as a solo female traveler, I was not happy about this. I guess someone has to have the basement rooms.

We arrived around 2am due to flight arrival, notified hotel in advance. On arrival at the hotel we were guided down some stairs and through a maze of corridors, ended up in a dark, damp and cold room. This was a huge disappointment. The next day we were able to change room, and what an amazing difference. This room was clean, tidy and warm.. like a hotel room should be. Thanks for the swap, but I doubt we will be future customers.

Very warming staff and ultra clean rooms. Gratefully remember the staff who brought a beautiful card wishing good luck for her PG studies - together with a gift box of assorted chocaletes. Perfect location hardly 4min from Earl’s Court tube station. Recommend this place for a pleasant stay.