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Hersonissos Palace - All Inclusive

5.0 star property
Relax by the outdoor pools or unwind in the sauna. Enjoy fine dining at this all-inclusive haven.

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Photo gallery for Hersonissos Palace - All Inclusive

Exterior detail
Beach nearby
Food and drink
Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
Double or Twin Room | Desk, free cribs/infant beds
Located in Hersonissos, Hersonissos Palace - All Inclusive offers a luxurious retreat with full breakfast, poolside bar and an inviting garden. Relax at the sauna or steam room, play a round of tennis or billiards/pool table while enjoying free WiFi and coffee shop/cafe.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and 2 bars/lounges
  • 2 outdoor pools and indoor pool
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Business center

Feel at home (6)

  • Free cribs/infant beds
  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double or Twin Room

Double or Twin Room | Desk, free cribs/infant beds

Double or Twin Room

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Refrigerator
Plasma TV
Private bathroom
Hair dryer
Electric kettle
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, Partial Sea View

Standard Room, Partial Sea View | Desk, free cribs/infant beds

Standard Room, Partial Sea View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Refrigerator
Plasma TV
Private bathroom
Hair dryer
Electric kettle
  • 323 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Single Room | Desk, free cribs/infant beds

Single Room

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Refrigerator
Plasma TV
Private bathroom
Hair dryer
Electric kettle
  • 323 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite

Suite | Bathroom | Shower, free toiletries, hair dryer, slippers

Suite

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Refrigerator
Plasma TV
Separate bedroom
Private bathroom
Hair dryer
  • 534 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Map
Dedalou 10 Street, Hersonissos, Crete Island, 70014

What's nearby

  • Convention Centre Creta Maris - 5 min walk
  • Port of Hersonissos - 6 min walk
  • Aquaworld Aquarium - 8 min walk
  • Star Beach Water Park - 3 min drive
  • Crete Golf Club - 9 min drive

Getting around

  • Nikos Kazantzakis Airport (HER) - 25 min drive

Restaurants

  • ‪Shenanigans - ‬10 min walk
  • ‪Argo - ‬5 min walk
  • ‪'t Hof Van Holland - ‬9 min walk
  • ‪Friet Van Piet - ‬9 min walk
  • ‪Enomy Restaurant - ‬4 min walk

About this property

Hersonissos Palace - All Inclusive

At Hersonissos Palace - All Inclusive, you'll be within a 15-minute drive of Star Beach Water Park and Stalis Beach. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at one of the 2 bars/lounges. An indoor pool, a poolside bar, and a fitness center are other highlights at this luxurious property.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Languages

English, German, Greek, Russian

At a glance

DONE

Hotel size

    • 199 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 4 AM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Tennis
  • Pool table
  • Beach nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • An indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Raised toilet seat
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • 50-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers

Sleep well

  • Free crib/infant bed

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

Dining

Onsite venue - This buffet restaurant serves breakfast, lunch, and dinner.
Onsite venue #2 - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

Optional extras

  • Safes in guestrooms can be used for EUR 3 per day

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Property Registration Number 1039Κ014A0046100

Also known as

Hersonissos Palace
Hersonissos Palace Hotel
Palace Hersonissos
Palace Hotel Hersonissos
Hersonissos Palace Hotel Crete, Greece
Hersonissos Palace All Inclusive All-inclusive property
Hersonissos Palace All Inclusive
All-inclusive property Hersonissos Palace - All Inclusive
Hersonissos Palace - All Inclusive Hersonissos
Hersonissos Palace
Palace All Inclusive All-inclusive property
Palace All Inclusive
Hersonissos All Inclusive
Hersonissos Palace All Inclusive
Hersonissos Palace - All Inclusive Hersonissos
Hersonissos Palace - All Inclusive All-inclusive property

Frequently asked questions

Does Hersonissos Palace - All Inclusive offer free cancellation for a full refund?

Yes, Hersonissos Palace - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hersonissos Palace - All Inclusive?

Yes, there are 2 outdoor pools and an indoor pool.

Are pets allowed at Hersonissos Palace - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Hersonissos Palace - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hersonissos Palace - All Inclusive?

Check-in start time: 2 PM; Check-in end time: 4 AM. Check-out time is noon.

What is there to do at Hersonissos Palace - All Inclusive and nearby?

Practice your swing on the tennis courts. Enjoy a swim in one of the 2 outdoor swimming pools or use the all-inclusive property's other amenities, which include 2 bars and an indoor pool. Hersonissos Palace - All Inclusive also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Hersonissos Palace - All Inclusive?

Yes, there's an onsite restaurant.

Does Hersonissos Palace - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Hersonissos Palace - All Inclusive like?

Hersonissos Palace - All Inclusive is a short 5-minute walk from Convention Centre Creta Maris and 6 minutes' walk from Port of Hersonissos.

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Hersonissos Palace - All Inclusive Reviews

Reviews

7.2

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Good

Looks average. As someone mentioned before the bed frame really does block the TV. Had a family room with sofa bed which creaked quite badly even when a three year old turned in their sleep. Overall condition of the hotel could be improved
Manij, 7-night trip

8/10 Very good

1 night stay
Very nice stay for 1 night, beds were very comfortable and nice pillows, the bar by the beach was really nice with lovely view!
kaye, 1-night trip

2/10 Poor

Don't be fooled by the photos. This hotel is not five stars. This hotel is less than 5 stars. It's disgusting, the cleaning is poorly done, the hotel conditions are deplorable, everything is old, the drinks at the all inclusive are terrible, the food is very average. The hotel is in a very old area, the view is terrible. We spent a week at this hotel and felt completely deceived by the photos on the booking website. To make matters worse, they don't allow you to pay the tourist tax by card. The lady at reception is not very friendly. The only positive point is the restaurant staff who are very helpful.
Vanessa, 7-night trip

4/10 Fair

The staff were extremely friendly, however we booked the hotel with my cousin for my birthday as it was advertised as a spa hotel and some pictures look misleading We had to leave after the first night and check in at another hotel In 4 places it states a spa and massages available, there was nothing of the kind We wasted money with cabs getting there and then having to take us to another hotel with no refund for that Highly disappointed
ozlem, 5-night trip

4/10 Fair

Not a 5 star hotel
Starting with the arrival, the entrance has many stairs so arriving guests have to use the elevator, which doesn’t have a description on which floor the reception is. The hotel urgently needs renovation it the everything except the rooms looks very dated. The rooms look modern. The AC in my room didn’t work and it took a while until it got repaired. The janitor also had to reset the TV and the shower drain was clogged. The food was rather basic, the coffee horrible, all together I wouldn’t give this hotel more than 3 stars
Florian, 1-night trip

8/10 Very good

The Palace is advertised as a 5 star, however it should be rated as 4 star. I had to move the bed to watch an uninterrupted view of the TV as one of the four posters posts was in the middle of the TV view. There are no t-bags or milk in the room and I had to continually ask for more coffee and sugar. The staff were always very helpful and accommodating. The room is comfortable, but does not warrant a 5 star. There is no shuttle service to the airport, which costs a basic 45 Euros. The Diana supermarket is handy at a 2 minute walk and the beach and bars are 5 minutes walk, although the beach is flooded with sun loungers that all belong to the various bars. The beach is very rocky near the shore line. The food is good, however very little seafood. Mussels were available once and fish was generally served in a sauce. A nice hotel, conveniently located with helpful staff, but as stated not a 5 star.
Stephen, 14-night trip

4/10 Fair

First disappointing Hotels.com booking
My search for a hotel was predominantly driven by the star rating, this is definitely not a 5 star hotel. The facility descriptions are inaccurate and misleading. 'Poolside bar and two bars/lounges' - There was a poolside bar but that was it. There was one more bar but it was never open and the image of a bar on the site wasn't there at all. Also, for some reason the 'all-inclusive' stops at midnight at the poolside bar. That just seems a bit strange as the bar only stays open until 1am so why bother charging for that hour. 'Two outdoor pools' - there was only one and there were never anywhere near enough sun loungers for the size of the hotel or the number of guests. The indoor pool does exist but we never saw anyone use it. It needs updating as it's very tired. I didn't see a tennis court and the images give the impression that the hotel is right on the beach, it's not. It's only about 100 yards away and there is a beach bar there but the photos are misleading. The bedroom and bathroom were very nice and generally the staff were very helpful and friendly. The food in the restaurant needs to be covered as there were a lot of flies, so it was best to choose something as they brought out a new tray, or choose something from the grill as they cooked it. The choice and quality was pretty good though. All in all we did have a nice break but just think the details are not accurate. I wouldn't have chosen to stay there now I know how it really is.
Paul, 6-night trip

10/10 Exceptional

Gran bell'hotel vicino alla spiaggia, con la formula All Inclusive, si vive un experience totalmente rilassante. Ultra consigliato, qualunque sia il motivo della visita a Creta.
Mattia, 6-night trip

8/10 Very good

Sehr zuvorkommendes und hilfsbereites Personal, strandnah, 3-4 Sterne
Shirley, 7-night trip

10/10 Exceptional

Rosalind, 8-night trip

6/10 Good

Bon rapport qualité prix
J’ai séjourné 1 semaine dans cet hôtel, il ne vaut pas les 5 étoiles et la dénomination palace. En effet, sur 3 piscines 1 seule est accessible, la piscine intérieur et située à côté de la salle de sport ( qui est glauque) en sous sol et n’est pas entretenue donc inutilisable, la seconde piscine extérieure est fermée. La Reception de l’hôtel se trouve au 2eme étage choses surprenante de plus taxe de séjours à payer qu’en cash. La nourriture que dire il s’agit pour ma part d’une cantine entrée de gamme, le café en grain est en supplément cependant vous pouvez avoir du café goût eau chaude a volonté. Les chambres sont plutôt moderne cependant il faut payer des extra pour avoir accès au coffre. Le personnel de chambre + accueil sont plutôt agréable cependant le responsable de restauration qui semble être le patron n’a jamais décrocher un bonjour/bonsoir ou un sourire. Petite plus de l’hôtel un médecin est disponible pendant 30 minutes tous les jours de 15h à 15h30.
OLIEL, 6-night trip

8/10 Very good

Alles ok
Andre, 5-night trip

8/10 Very good

Trés bien je recommande
Hôtel très bien placé. Très propre et le personnel en plus d'être très accueillant est de bon conseil et bienveillant.
HOURI, 3-night trip

6/10 Good

ok hotel
Fin beliggenhed. Serviceminded receptionist personale. Bar personale ikke så servicemindede. Fin rengøring. Det ene værelse meget fint til tre personer det andet til 2 var noget mere "snævert" uagtet det var til samme pris. Maden ikke fantastisk men dog acceptabelt og vi valgte derfor at spise ude to dage selv om vi havde all inklusive.
Claus, 7-night trip

8/10 Very good

Maurizio, 3-night trip

6/10 Good

Un 5 étoiles qui mérite un 2-3 étoiles max. Nous avons vu des 4 étoiles 10x plus beau et équipé que celui ci. Le personnel d’accueil est serviable par contre les femmes de ménage une autre histoire. 3 schampoing et 3 après schampoing et mais seulement 1 gel douche pour 5jours. Si vous demandez à la femme de ménage de vous en passez elle dira non de voir avec l’accueil alors qu’elle a tous les produits sur son chariot. Une salle de sport dans un sous sol qui pue les poubelles. Un sauna qui n’est pas en fonctionnement. Une piscine intérieur triste et qui ne donne pas envie car en sous sol elle Aussi dans un endroit pas accueillant. Concernant autour de l’hôtel bah il est au milieu d’immeuble qui font getto. Le restaurant surveillez vos assiettes sinon elles sont vite retiré par ceux qui débarrasse. Nourriture de gros. Sans élaboration. Gras et en sauce. Spécialité chinoise alors qu’on est en Crète. L’accueil de l’hôtel pareil est triste pas chaleureux sans âme. La chambre qu’en a elle rien à dire. Mais loin d’un 5 étoiles.
Amandine LE, 5-night trip

8/10 Very good

Insgesamt würden wir es als ein 4-5 Sterne Hotel einstufen. Wenn man die Landeskategorie zugrunde legt ist es sicherlich ein 5 Sterne Hotel. Der Restaurantmanager Dimitros ist sehr umsichtig und Service-orientiert. Aber das gleiche auch für die anderen Bediensteten an Reception, Bar und Beach Restaurant. Übrigens ist es zu empfehlen mindestens einmal Dinner am Strand in dem zum Hotel gehörenden Beach Restaurant einzunehmen. Das Hotel ist zwar nicht das neueste aber vollkommen akzeptabel und sauber. Preis und Leistungsverhältnis bei unserer Buchung waren absolut OK. Wir haben ein tolles Zimmer im 4 .OG mit Meerblick gehabt. Allerdings bei offenem Fenster abends manchmal etwas laut, da eine Verbindungsstraße zum Strand und Hafen an der Vorderseite des Hotels vorbeiführt. Aber ohne Straßen geht es halt auch nicht. Es ist zwar kein direktes Strandhotel, aber es sind lediglich ca. 60m bis zum Meer. In anderen Anlagen, die sich als Strandanlage bewerben, hat man sehr oft weitere Wege bis zum Strand als im Hersonissos Palace. Wir können das Hotel bedenkenlos weiterempfehlen. R... und M.. Ehepaar Mitte 60 aus DE/ SH
Reinhard, 5-night trip

8/10 Very good

Πολύ καλό για τα χρήματα του
Αρκετά καλό το ξενοδοχείο . Πολύ καλή εξυπηρέτηση , Άριστο φαγητό , πολύ μέτρια τοποθεσία με πολύ θόρυβο . Τίποτα το ενδιαφέρον από αυτή την περιοχή .
Nikolaos, 7-night trip

10/10 Exceptional

Viktoria, 5-night trip

6/10 Good

Alles in einem ist es ein solides Hotel, jedoch mit fünf sternen deutlich überbewertet. Der innenpool ist angenehm, der äußere neben dem hotel etwas in die jahre gekommen. Wenn man einen cocktail bestellt bekommt man mit wasser gepunchten schnaps und saft. Das Restaurant ist in ordung jedoch nicht für die anzahl der gäste ausgelegt, die speisen waren in ordnung aber nicht überragend.
Tom, 5-night trip

10/10 Exceptional

Yonna, 4-night trip

10/10 Exceptional

Super hotel près de la mer
Tout etait parfait. Nous avons voyagé en famille (6 personnes : 1 enfant, 1 ado, 2 parents et 2 grands parent dont un handicapé en fauteuil roulant) Tout le monde a trouvé son compte.
Franck, 7-night trip

General property information

Travelers Say
"Some of the staff are nonprofrssionale noncooperative Room service is bad Very nice pool rooms with pool view are fine. The site is near the beach and markets."
Reasons to Book
Outdoor Pool & Great Location
Check-In Time
2:00 PM
Check-Out Time
12:00 PM