Hamilton Princess & Beach Club - a Fairmont Managed Hotel

The Hamilton Princess has everything that we need. Water views, 2 great restaurants, live music, very friendly staff, shopping and restaurants within walking distance and a shuttle to the beach.

Lovely hotel and I think the best location of all the hotels we had a look at whilst we were in Bermuda. Bermuda has a great bus system and you can get anywhere. Also ferry services are good. From this hotel you can walk to both the bus and ferry terminals in just a few minutes which makes life easy. Also just a few minutes walk to town centre for all restaurants and shops. We had room 664 after we upgraded to a club room. Definitely worth it. We had a wonderful balcony with great view of the harbour. The club lounge was great. Breakfast, afternoon tea, tapas and deserts each day. Drinks included but not alcoholic drinks and they were expensive, even in the lounge. Normally in a hotel club lounge the wine/beer is just a couple of dollars but here it was a minimum of $12 per glass of wine. We had New Year dinner in Marcos at the hotel which was disappointing but we ate there another night and it was fine. Automatic 'room gratuity' of $22 per night added to my bill which i wasn't expecting. Room service came at 5pm each night, just as we got in wanting to change! After a couple of nights and when we complained they did change this and it was done in the morning as would be normal! Overall staff very friendly and polite. Wonderful stay. Best hotel on the island i think! We did consider the other Fairmont and had a good look at it but it just seemed over large, too many people everywhere and not so easy to get about the island.

Generally we thought that the hotel was poor value for money at around $400 per night & overall the service was not great. We stayed for 9 nights & our main comments / feedback are / is as follows: Our loyalty account preferences say a high room & on our booking we requested a high floor & we were put on the ground floor. The matress was far too soft, which we pointed out to reception & they told us that they did not have any spare mattresses. They put a board underneath, but only half the bed & it didn’t really make much of a difference, meaning that we did not sleep that well during our stay. There was no sound proofing on the rooms whatsoever. We could hear every work said in the corridor & there was an ice machine opposite, which constantly made a noise. We tried to book brunch on Saturday for the Sunday, but we were told that they were no longer taking bookings & told us to walk in & we may get lucky! We were also given the wrong price for brunch (they couldn’t even give us the price for brunch without champagne) & they also gave us the incorrect start time (11:30 instead of 11:00). The wi-fi was not great, in that the signal was pretty weak & we were only able to connect intermittently. The pool bar was not really a pool bar as such, as it was not right next to the pool & it was only open at the weekend, meaning that you had to call for service using a phone by the pool during the week. Finally, the tea / coffee / milk was not always replenished.

Great hotel that charged us a mandatory extra $39 USD per day for 'gratuity'. That's a lot of money and I've never heard of this before, sneaky stuff.

Nice location, well kept, excellent service, food and drink are a bit pricey.