K Hotel Kensington

Very bad Hotel. Tiny rooms and Bathrooms. Wouldn‘t stay here anymore.

Hotel was located in a very convenient location, hotel is small and cosy. Front desk staff are friendly especially Mr. Manil and the ladies. Family room is spacious enough but was located on a mid floor which is not on a lift level and that makes bringing up and down our luggage a tad tedious. Hotel amenities is suffice but do note there’s no toothbrush, no mini bar fridge.

Front desk, especially the young woman were very kind to me. This was my first trip aboard and they were so patient

Bed was obscenely uncomfortable, as were the pillows. The room was tiny and they bolted our window shut two days before our week-long trip was over. The air conditioning was lackluster at best. The window shade broke. It was all just a mess. The staff was as accommodating as possible, however, so don’t get me wrong. The people were great. The location was great. But you get what you pay for when it comes to the quality of the room itself.

Had booked a standard double. Quite small, fine for one person but would be challenging for 2. Room was modern, clean and fittings/fixtures looked new. Bed quite firm but I didn’t mind that. Decent shower and unexpected continental breakfast included which was a bonus. My main complaint relates to the level of noise overnight!! Walls/doors are paper thin so you can hear everything from the corridors, floors are noisy and communal/room doors bang constantly throughout the night. And the fire alarm went off twice between midnight and 1am. OK for a short stay...but bring earplugs!

An extra chair in G11 saved a lot, as did a good wi-fi. The breakfast was not organized good enough. A long queue for checking in was annoying. The housekeeping was unusually good.

The first few days of our stay were fine. Although the room is small, it was comfortable. On our last night, I woke up several times during the night to what sounded like a scratching sound. While we were getting ready to check out, I felt something brush against my leg and saw a mouse run across the room and near our luggage. I was in total shock, moved the suitcase and it ran under our bed. We heard the scratching sounds again, and took the attached photo of a mouse, climbing on the bed, where my son had been sleeping just moments before. The front desk did nothing except say they would look into it and gave me the email of their general manager. I contacted him and have been unhappy with the results. The only thing the manager would agree to is to compensate us for that night's stay. I requested a 50% discount on the entire stay, which he refused. He stated that they employed TWO rodent extermination firms, and there had been no previous problems, and then stated that I should not threaten him with a bad review because there was nothing else he could do. My son subsequently found a Google review about a similar mouse experience at this hotel just a month prior to our visit. DO NOT STAY HERE!!!!! I shudder when I think how long that mouse might have been living with us, and it tainted the rest of our trip to Europe. At every hotel we stayed at afterwards, we checked closets, drawers, under the bed, and woke up frequently if there was any noise.

Room was clean but tiny. Also a lot of noise. I stayed two nights. Complained about the noise after the first night but apparently nothing they could do as fully booked

Very good

Travelled for work, arrived and asked to change room as the one allocated was noisy! Bad mistake, as the new room was very grubby. then chaos erupted a family running around the corridors as they had seen a mouse in their room. I went back to my room only to see a mouse running across the room. I immediately called reception and checked out! as a single female traveller not the best experience especially as I had to find another hotel very quickly with no help offered by the K hotel.