The Park Tower Knightsbridge, A Luxury Collection Hotel

The hotel is old.. nothing works in the hotel rooms they really need to UPGRADE the hotel.

I stay this hotel more than 5 time and plan to stay in next year

The employees were outstanding and helpful. The cleaning was poor . Bathroom floor was not clean and room was dusty

The Mandarin Oriental is one of the best hotels in the world the service is impeccable the rooms are beautiful the whole hotel is beautiful the restaurants are fabulous it was truly one of the most magnificent trips I have ever had

3rd stay with them and fab again , was about £500 less than the room we stayed in at the ritz and just as lovely, close to everywhere we needed on foot , fab food and cocktails

I had a wonderful time, the staff could not do enough for me. It was my first solo trip to London, and I shall definitely be coming again.

We had just one night but were quite impressed. Our panorama room had a great view across London and service was good throughout. Breakfast was of a good standard. My only criticism was about charging for internet access - apparently loyalty scheme members aren't charged but have to buy internet access and get refunded at checkout.

Lovely hotel and perfect location.

A bit frustrating really. I'd booked the room (executive room upgrade!) a few weeks in advance and read reviews about the hotel afterwards (not great). Our room wasn't ready at the appointed check in time of 3pm so we came back at 4pm. I booked a room for myself and two children but on entering the room (looked like a classic one), found only one king sized bed. I complained but didn't feel it was dealt with, with any urgency or competency. It was a bit deflating for me, I'd booked a weekend break for my son's birthday so felt I'd let us down by selecting this hotel. Another bed was set up in our room which made it rather cramped but we had to make do as we had plans for a tour of the Christmas lights and dinner at the Hard Rock Cafe. I've also never stayed anywhere that you only get 2hrs of WiFi before being offered more at the cost of £10 and no TV channels unless you pay £24.99 for 24hrs. I probably wouldn't book this hotel again based on our experience.

The staff was amazing!