Hotel Emblem San Francisco

The concierge was great BUT the parking is $60 per day. We rented 2 rooms and for some reason they started calling at 11:59 a.m. telling the other room that they needed to leave or pay for late check out. However, they never called our room. They also refused to work with us to refund or even credit for a later stay when we thought we would reschedule because of Corona. We even offered to keep one of the rooms and spend the credit at the hotel and they still said no. They said either we keep the reservation or lose the money. The hotel blamed hotels.com and hotels.com blamed the hotel.

It's a reasonably nice boutique hotel with a decent coffee shop attached to it. The room was clean, and location was ok. The elevator to the 7th floor was terribly slow, and there's only one of them so if you don't catch it you'll be waiting for some time. Unfortunately one of my days both the hot water was broken, and there was no wifi. I approached the desk and they apologized and indicated that I would be refunded for the night by someone named Victoria at the desk. I saw her once or twice more and she followed up indicating my refund would be coming. Unfortunately it never came, even weeks after my trip. It's not what issues you run into, but how a hotel handles those issues that really tell the tale.

Great location and hotel design - very small room.Would stay again.

Had a rough Uber drop off to the Emblem from SFO. As soon as we walked in the eucalyptus aroma of the lobby was a pleasure from the rough ride previously on. Check in was a breeze. Hot towels and a refreshing drink was given. Great staff. Excellent room. Awesome location. Will definitely stay

The Hotel Emblem is very unique in history and location. The staff was incredibly friendly and helpful. Having the coffee shop and bar within the hotel were great to have to start and end your day!