Holiday Inn Cardiff - North M4

I stayed here the week before and I was ver impressed with the room, especially the size. As for everything else it is not easy to comment at the moment due to the situation the hotel is in. I would like to visit when everything is open properly, so I will be back.

This is a great place, the Exec room is fantastic at a great price. Little extras make a nice difference, and whilst a shower over a bath is not my preference, it worked well and was hot!! I couldn't fault the room at all. It was clean, tidy, lovely to stay in. The downside of my stay however was dirty glasses and cutlery! This is not acceptable. My colleague first got served his drink in a dirty glass, then mine. We asked for new glasses and proceeded to clean them ourselves with a serviette. I later ordered a glass of wine, the glass looked like someone had already been drinking from it. Yet again, I ask for a new glass, clean it myself and transfer my drink. This is basic stuff - so dirty (or dishwasher faulty) is not acceptable. Breakfast was also a bit of a nightmare, again dirty cutlery (dried egg on knife), and waiting for food to be replenished, to a point a large queue formed. These were the only let downs which is a real shame as everything else was spot on. My feeling at the moment is I would stay again, but if the problems persist then never again. I hope they sort this out.

Room was poor. Rubbish under bed from last occupants . Bathroom shower screen did not stop water and was black around edges. We booked a triple room as our son has special needs but only crockery for 2 . Very disappointing

Hotel staff very friendly and efficient Car park very good Good access to M4 Good WiFi Food nice and staff friendly

Jacuzzi and steam room not working, and that was one of my highlights for booking the hotel.

Other than a broken shower head which still kind of worked, everything was fine. Staff were courteous

Arrived late and glad to find I could order food until 11pm. All in all a nice stay, good breakfast, nice place to stay.

Beds uncomfortable. Too high. Struggled to get onto it. Once on, mattress so soft, sunk in where I sat such that I couldn't shuffle down to the desired position. Just kept bouncing and sinking. Felt like I was in quicksand. It was actually a little distressing. Duvet far too thick - thinner and wider would be preferable. Phone wasn't plugged in. Nor could I find an appropriate phone socket to connect it. Didn't need it, but some guests might?

Ideal location outside of Cardiff. Public transport into Cardiff and accessibility to motorway was good. Staff were very friendly and helpful. Breakfast was great with a variety of choice.

Staff were friendly and helpful. Room was clean and modern, although on closer inspection I found a horrible amount of mould on the ceiling behind the curtain pelmet. Advised the hotel. Restaurant/bar was good with a typical hotel hot and cold breakfast buffet. Evening food seleciton was good and the bar had a decent local ale for a reasonable price.