The Mission Inn Hotel & Spa

Room 401 was reported for bedbugs after waking up to bites all over our bodies. The head of security quarantined the room, and then switch us to a smaller room with dead bugs in the window seal. The bugs were cleaned out. Upon following up multiple times on this experience weeks later one of the two nights were refunded.

First room had a huge cockroach in the beams and the ac wasn’t cooling the room down, I called the front desk, no one was apologetic at all. I asked for a new room and they gave me an upgraded room. The manager didn’t comp anything or apologize for the situation but I still enjoyed the beautiful hotel.

Distancing, temperature check at the door, and mask signage present. Room was clean, balcony door was open to circulate the air. TV remote was difficult to operate and no better after I had another one sent to the room. Front desk had no extra remotes. Bed had only a sheet on it, the thermostat could not be adjusted to turn on the heat, and the front desk said you had to ask for blankets if you wanted one. Something they should have said upon check in.I have stayed at the Mission Inn several times before and this was the worst stay ever.

My husband and I spent two beautiful days, and two very romantic nights here in this spectacular hotel. We felt like true VIP's!!!!! Room 342 Jr. Suite was AMAZING!!!!!! I highly recommend staying here. Shoutout to Matt, Rene, and Cornelius for making out stay so special.

Front desk and house keeping never answered the phone. Rooms not cleaned each day. No blankets in rooms or blow dryer. It is a beautiful hotel but felt like budget service. My family just moved to the area and we were excited to make this place our go to home when we visited. Please also be welcoming and greet people when they come in or leave your hotel.

It was Amazing, Paulina the Manger was so , helpful she tried me like her family I cried knowing she was thinking all about me.

It was a very different vibe than I’m used to at the Mission Inn. The front desk never answered the phone. I was also followed around by a member of security at night while walking around and taking a look at the gardens. It just didn’t really feel the same this time I stayed.

The first room was so noisy we had to change. The place and the second room was wonderful though.The move was hard to do, as I was away at meetings most of the day. Then when I came back to move in, had to rearrange things since the second room wasn't ready when they said.

The place is amazing the staff it’s amazing cannot say anything bad about this hotel we have stayed there twice great experience great service great food great restaurants we love it