2/10 – Mangelhaft
15. Dez. 2021
A terrible stay with bad service. Never again!
A terrible stay with bad service. Never again!
When I came to my room late in the evening I found the WC seat sprayed with dried urine!! It had not been cleaned after the previous guest! Disgusting!!
The receptionist's only response was that there is no cleaning staff available, and that they would be available only after 9 AM the next morning - which would be after my checkout. I couldn't use the WC and had to use the staff's WC in the foyer, two floors down. Thus, when needing to go to the bathroom in the night, I woke up so much that I couldn't fall asleep again for three hours. I eventually fell asleep again after 5 AM, only to then be woken up by the room's alarm clock at 6 AM, because the staff had also not turned off the alarm after the previous guest.
I was left with only three hours of sleep!
When addressing the issue with the reception in the morning and demanding a refund, it was promised this would be taken care of with Hotels.com. It wasn't!
After spending hours on the phone with back and forth via Hotels.com, where this hotel amongst others lied towards Hotels.com and claimed they had offered me another room, the hotel eventually only offered a 25% refund. 25%! ..for a totally ruined night, and subsequent day, because of lack of sleep!
If you want a good night's sleep, stay away from this hotel! If they mess up, they take no responsibility!
Rayner
Rayner, Aufenthalt von 1 Nacht
Von Hotels.com geprüfte Gästebewertung
