The Westin San Jose

Thank you for your email.  I am extremely disappointed in the level of service that I received during my stay at the Westin this past weekend.  I booked the Westin SJ as my place to stay for the night of my wedding before departing for my honeymoon.  We arrived with no parking so we had to unload and street park which was expected due to Covid.  We got all of our luggage on the bell hop cart and I took it to the third floor where we were assigned our room.  Upon arrival of the room,  it smelled like smoke in a smoke free hotel so we called to have our room changed.  We had to lug all of our luggage back to the Lobby because there was no one there to assist and had our room changed to the 5th floor.  Upon arrival to the 5th floor room, the room was hot so I tried to lower the temperature.  It showed that I had lowered it to 69 degrees but it would not go lower than 75.  It was not working and I called for service and they said no maint person was on site so they can switch me out or I had to figure it out.  I did not want to lug my luggage anymore and it seemed like the temp was dropping but it only went down 1 degree from 76 so my room was pretty hot the entire night for what was supposed to be a nice stay the day we got married.  Also called for service to see if plates/utensils could be brought to our room but that was unavailable as well.  I understand a lot of changes due to Covid but this was far below the standard of service I come to expect from a Westin hotel. 

Location is convenient to downtown San Jose parking is challenging but if you can find street parking it’s free ! Otherwise there is a lot across the way from the hotel . Restaurant is closed however there are loads of food options nearby . Refrigerator is in the room which was convenient as well.

No housekeeping services.

It was great staying for the first time. Just no ice in the ice machines

First of all the customer service when we checked in was not welcoming and our first time staying there. No information given to us as to check out time parking etc. room was dirty the floor by the toilet mildew on the shower tile, beds very uncomfortable :(( very hard mattress I didn’t mention I asked for more sturdy pillows sent to my room but had to call a half hour later. I usually don’t complain when I feel the comfort and cleanliness at a hotel. But, in this case I have to say and compare the stat to Fourpoints Sheraton across the street. I really wish we could have just stood there very friendly welcoming and clean. I wanted to try the Westin downtown Becuz we make plenty trips because my son attends SJ state. I will just continue to stay at the four points Sheraton. There I am very comfortable.

Building is pretty old, wasn't as clean as expected

The room was great! Bed was super comfy and hotel was so clean! The shower was amazing! Only thing we weren’t happy about was finding someone’s left over lunch in a shelf.. not sure what went wrong but would most likely be keeping an out for cleanliness next time

The Westin met all expectations. The building has a lot of charm and is located right in the heart of downtown San Jose. Walking distance to restaurants and bars. The room was small, but well kept and clean.

The service is awesome. People are really friendly and welcoming. Even though the room is small and the pillows are too soft and thin but overall I love my room for the price I paid. It's really clean and comfortable. I will defitely come back to this hotel again!