Hilton London Euston

Lovely stay in London. Hotel perfect spot near Euston as you can leave your bag at the concierge for your return after checking out.

The chambermaid on our 3rd day whilst cleaning the room, replaced all towels with clean ones, but took my daughters fave cloth, which did not belong to the hotel. When we got back that evening and discovered this I called reception to ask if it would be possible to retrive it from housekeeping or laundry. He seemed to understand what I said but housekeeping staff brought me two of the hotel face clothes! I explained to her that ours wouldn’t be the same label as the Hilton ones, & that the make of this was ‘white rabbit’ & that’s what would be on the label. She said she’d speak to the supervisor. Upon checkout the next day I spoke to duty manager Victoria who said she’d look into it. I did explain that it was a “special’ type of face cloth, & that it was specially bought for her .

It was terrible customer service. I had booked 2 stays in the hotel with a day apart. Upon the first check out, I wanted to leave my luggage at the hotel and take it back when i check in back the next day. to my dismay, the staff did not allow that citing they do not practise that. Thru out my travels all over the world, i have never experienced a hotel from 1 star to 5 stars that did not allow the storage of luggage for a re check in. i had to find a left luggage place immediately within a short time as i had a train to catch. it came as a shock to us. Thankfully there was a convenience store about 8 mins walk away that allowed us to store the luggage. i had stayed on the opposite hotel at Ambassadors Bloomsbury previously and they were welcoming to store luggage for me. They did it even before i spent the night there. I dropped my luggage, went off, came back next day and then I stayed there. For travellers looking to store their baggages while they are off to a short day trip to be back the next day to re check in, avoid this hotel at all cost. they may just spoil your travel plans and itenary. The duty manager said he understands my situation but he can't do anything. If he had truly understood my situation he would have given me solutions. Instead he made us panic and we had to find immediate contingencies.

It's a nice old hotel that looks great from the distance, not so great close-up. Maybe we got unlucky, but our first floor room had many small issues that overall made our stay not so enjoyable. The bathroom sink was clogged, bathroom mirror lights were blinking and when tried to open the curtains they just fell on me. Overall the room was nice and beds comfortable, but these nuisances made our stay uncomfortable. Also, we had breakfast added to our stay, but in the morning when entering to the breakfast area they could find our names. Not sure if it was hotels.com fault or the Hilton's.

Used for over night stay to be close to Euston station.