When we checked in, the staff told us no wifi. After we check in the room, the room doesn’t has heater which had been removed and seems the front desk not aware of that. That’s why still gave us the room. The phone doesn’t work because I try to inform the front desk, end up I need to go down. After I told the front desk, she told me that no more room available, but I told them I need heater to shower. So she check with technician. Then the technician told her deluxe room is available. The front desk told me this will be the free upgrade for us. But when I am in the room, the room is full of dust, toilet full of stink and weird smell. We have no energy to go down to complain again. We just get rest and check out next day morning.
