I will only stay here from now on!
I have no complaints
Latoya, Reise (2 Nächte), 11. Juni. 2021
We had high expectations of this four diamond resort. We were disappointed in the condition of the hotel, especially the walkways leading in from the parking area and the stairway areas. They were badly stained. They need to pressure wash these areas and if it still looks terrible then it's time to replace some concrete.
The hotel exterior needs painting badly and especially the exterior room doors. All of this was an issue before Covid. It did not deteriorate in the last 15 months.
There was only one person serving drinks at the adult pool and after orders were taken she would have to make the drinks - no bartender. If someone called in sick then a manager should have been there to help out. Many people were complaining about this and the overall cleanliness of the pool area. There were sesame seeds all along the deck of the pool that was not cleaned from the day before.
The housekeeping doors were always wide open and it was not a good look. The room was ok but not great.
The one bright spot was Dick, our bellman. He has a great personality and is a wonderful representative of the hotel. Fantastic!
The bottom line was that this did not appear to be a four star hotel. Disappointed in what was our first trip in over a year.
Reise (3 Nächte), 11. Juni. 2021
Good resort and close to shopping centers. I liked the fact that many pools are available, so it’s not so crowded! Very nice and clean considering it was under staffed in some areas, but they did their best to meet customer demands. We enjoyed staying there, thank you.
Hilda, Familienurlaub (4 Nächte), 10. Juni. 2021
What happened to The Point?
The room was extremely filthy customer service sucked I was overcharged by almost 150.00 dollars and food sucked they have really gone down hill
Steven, Familienurlaub (2 Nächte), 6. Juni. 2021
The place looks kind of neat, the staff are nice.
Staff was very friendly and it is nice that they have people that will take you to the top of the hill for dinner. However, was extremely disappointed with the room and overall stay. We “upgraded” at the desk, emphasis on the quotes. Reserved poolside ahead of time but they couldn’t find one during our check in. Upgraded to “a room with a view” of a parking lot and another building. The only real upgrade was that now we got to walk much further to any pool. Parking was not fun, there were no spots anywhere near our building so we had the pleasure of lugging our stuff up the hill. But that’s common considering how busy things are now. The room itself was clean but had about 8-10 moths flying around. However, we could see our cars from our room which was nice I guess. But that also meant we saw the less than trustworthy individuals drinking and walking around the parking lot that kept looking into vehicles. We ended up not even staying the night because we had no faith that our vehicles would get broken in to, and the bed was massively uncomfortable. On top of that we did try going to the pools, but were bummed because there were empty glasses and did try towels littering every single chair and table so we weren’t really sure if people were still there or not since nothing was cleaned up. Completely disappointed overall because we had really high hopes. Maybe we caught it on a bad day, but a Tuesday seems like it should be pretty mellow. Can’t imagine a weekend here.
Sean, Reise (1 Nacht), 1. Juni. 2021
I was there for two nights during a holiday weekend, so I will not judge too harshly. It was very crowded and not a lot of options for food. The parking is atrocious. Staff is very friendly. The whole property is looking a little tired, but the setting against the hills is very pretty.
Stacy, Urlaub mit Freunden (2 Nächte), 28. Mai. 2021
2 night stay
Very nice hotel with lots of pool options. Enjoyed our room with balcony. The bed and pillows were comfy. Nice that laundry was free. We asked for a microwave and one was brought to our room.
Familienurlaub (1 Nacht), 28. Mai. 2021
Travel for baseball family
The resort was great but was very busy! Would take our family there again, the Falls were a blast for our family.
Melissa, Familienurlaub (5 Nächte), 27. Mai. 2021
We had a great stay. The bellman Richard was outgoing and amazingly helpful. He was very personable and made me feel comfortable the entire stay.
Rochelle, Reise (3 Nächte), 20. Mai. 2021
Room needed new carpet and updating. View of the parking lot.
The patio door was so heavy that you could barely muster up enough muscles to slowly slide the door open a sliver.
Teresa, Reise (3 Nächte), 14. Mai. 2021