Kimpton Sir Francis Drake Hotel

I would not stay at this hotel ever again. We had eight nights in a room next to the elevators. We could hear the elevators all night. The housekeeping cupboard was next to our door so we could hear housekeeping early in the morning. And the air conditioner vent directed straight onto the bed and triggered my allergies for the duration of my stay. I was so disappointed in this hotel. I dreaded trying to sleep at night. The lobby is nice and the rooms were clean. I also note there are no tea and coffee facilities in the room and there is a resort fee (frankly I don't know what this fee pays for). This was as advertised but worth mentioning.

For the price, this was a small room with comfortable mattress, not so comfortable pillows, clean, tiny bathroom (a bit higher than in an airplane) view (of the building in front) $30 breakfast, etc.. location is the best thing going for this hotel, but there are MANY around, so shop before choosing this one.

Deposit was too high Check out ok but took ages to collect luggage

The wifi here wasn't the best but from the gentleman outside dressed in his attire to the friendliness of the staff. We would definitely consider coming back. The bed was just a bed, nothing spectacular but the theme was very consistent throughout the hotel. The location is great as it's right next to a Starbucks, there's a delicious cafe that is 24 hours across the street.

After getting our keys we struggled to get them to work in the elevator to get to our floor, and work on the room door keypad. I had to go back to the desk twice. The first time I got new keys. The second time the manager came along to help with the process. He said it required some technique and patience. Okay, if you give me an electronic key it should work, first try, in the elevator and on the room every time. I had some lovely rides in the elevator to various floors because the electronic keys would not work properly in the elevator. AND I wasn't the only one. I helped several other guest struggling with the same issue - every day! Next up - the stupid $30 a day resort fees. I paid in advance so there would not be any charges, only to find out the hotel bill s $30 a day for things like the gym I never used, the newspaper I never received, the phone I never used, and the mysterious "additional inclusion". But my favorite part of the resort fee - internet service. So there is free internet listed as room amenity. Its free and slow taking some patience. If you want something faster you can pay $12.99 a day. But wait, why am I being asked to pay for something that's suppose to be an amenity. And it's included in the Resort fees. Isn't that double dipping? Nice hotel but you need to get it together.