JW Marriott Grosvenor House London

Das Hotel aus der Kategorie Luxus bleibt bei Zimmerausstattung und Service weit hinter den Erwartungen zurück. Eine große Enttäuschung!

Der Aufenthalt war genial. Das Hotel ist sehr sauber. Das Frühstück und das Buffet in der Business-Lounge ist vielfältig. Die Ausgangslage für Shopping, Sehenswürdigkeiten, Musicalbesuch itop!

3 of us couples stayed here last Saturday night as part of my mums 60th birthday celebrations. We arrived 3 hours before check in and asked to leave our bags with them, however they actually checked us in as our rooms were ready. We all also got a complimentary room upgrade as I had told them it was a special occasion. The staff at reception were lovely. Rooms were big, immaculately clean and beds very comfy. Before dinner (if you stay here, please eat at a restaurant down the road named Le Gavroche, it was spectacular), we went down to the bar for a drink and the lady at reception had organised a complimentary bottle of champagne (of our choice!) with a table for us. It was a perfect start to my mums birthday. Thank you so much for your generosity! Would 100% recommend this hotel.

Stayed her a number of times now when in London. Lovely hotel in a great location

Wonderful - great hotel and service was fantastic - will definitely return

Bad check-in, First they wanted to charge us twice for the stay even when i showed them that our stay is already been payed and i showed her the bank statement and the booking confirmation but still she insisted it was not payed and we should pay again, we continued to argue for 5 minutes then the reception went inside to ask around and came back with un an-accepted apology and claiming that it was a mistake and yes it was already payed, then they gave us our rooms the shocking part was that one of the rooms was a complete MESS, blankets on the floor pillows all over the room, bed are untidy and the room service belongings still in the room, so we payed that amount of money to be welcomed like that? I mean why give us the room keys when it is not ready? I talked to the manager there he only offered and unaccepted apology claiming that it is a stress-full day with high numbers of visitors which i think a hotel with that price range and standards should be able to manage. Good job marriott for creating a terrible first impression and good job for loosing a customer

Convenient location. Great service to text me when room was ready earlier and offer me the lounge to use before check in. Great restaurant in hotel (JW steakhouse)

Amazing as always. Room lovely. Drinks are expensive so didnt stay too long in the Red Bar!

Room was good but then found the air con ventillation will blow right onto the bed (above the bed) area. Can consider moving the bed to another area inside the room.

It was amazing. Great area and hotel. Small bathroom and a little uncomfortable.