Ballsbridge Hotel

Aircoach Busse Nr. 702 und 703 bleiben direkt vor dem Hotel stehen. Die Entfernung vom Stadtzentrum ist für gehfreudige kein Problem (ca. 25 Minuten). Das Bett war extrem weich und relativ klein, bei jeder Bewegung meines Partners wurde ich beinahe aus dem Bett katapultiert. Die Auswahl beim Frühstück ist zwar relativ groß, uns hat es aber nicht besonders geschmeckt, da kann man in der Umgebung bzw. in der Stadt besser essen. Das Essen im hoteleigenen Pub "The Dubliner" war hingegen sehr gut.

großes, helles, geschmackvoll eingerichtetes Zimmer mit Wasserkocher; großes, bequemes Bett mit nur einer Zudecke - hat aber wegen großzügiger Breite komplett ausgereicht; gut ausgeleuchtestes Bad - aber Zimmer hat keine Deckenlampe; leider sehr schlechtes WLAN und nur sehr begrenztes Fernsehangebot

The first night I spent in a room, that was announced to me as an "upgrade", but the (air) heating in that room had been replaced by a small electric heater, which turned out to be much too weak. After 3 complaints on the next day I got another room, where everything worked at that point in time. However in the 2nd night a short electricity blackout happened in the hotel and after that Internet access and room phones never came back to use (I had to stay 3 more nights) for most of the hotel. Some of the staff were nice and tried to help, but I never got feedback from the top management or the Internet many misleading "explanations" about the issue, e.g. "The whole area is affected", which was wrong, as checking the situation in hotels close by showed. We were several people for a meeting so had an overview). On the day before my departure a "manager on duty" tried to take care of the issue. He was very friendly and polite and also offered a taxi ride to the airport as compensation, but it became clear, that he had not been equipped with the instruments to deal with a situation of 3 days no Internet or the means to get the Internet provider working. I left with him the request to be contacted by the general manager later, to discuss the misorganisation at-large. That did not happen, while I trust, that the manage-on-duty has actually reported the issue. But top management obviously does not care.

Anreise: Das Hotel wird vom „Aircoach“der direkt am Dublin Airport startet angefahren. Die Fahrt dauert ca 30 Minuten. Zimmer: Leider hatten wir mit unserem Zimmer zuerst nicht sehr viel Glück. Bei Betreten des Zimmers fiel uns ein unangenehmer Geruch auf, woraufhin wir lüften wollten. Leider war dies nicht möglich und wir entdeckten an den Fenstern hinter dem Vorhang ziemlich viel Kondenswasser (die Fenster waren bereits mit Handtüchern umlegt) das Problem schien schon länger zu bestehen, da bereits Schimmel zu sehen war, sowie Feuchtigkeitsflecken. Da es bereits sehr spät war entscheiden wir am nächsten Tag um ein neues Zimmer zu bitten. Auch das Bett war durchgelegen das Bettgestell hing in der Mitte durch, das Bett war für zwei Personen sehr schmal. Nach einer kurzen Nacht baten wir morgens an der Rezeption um ein neues Zimmer welches wir ohne Diskussion sofort erhielten. Der Mitarbeiter zeigte Verständnis, entschuldigte sich vielmals und bat uns an unsere Koffer gepackt im Zimmer zu belassen. Das Gepäck würde sobald ein neues Zimmer frei ist von den Mitarbeitern in das neue Zimmer gebracht werden. So könnten wir unseren Tag wie geplant verbringen. Das zweite Zimmer war toll und den Bewertungen im Internet besprechend.Das Zimmer war großzügig, die Ausstattung etwas in die Jahre gekommen, jedoch völlig ok. Die Bettgröße war angemessen und Zimmer sowie Bad waren sauber. Im Großen und Ganzen waren wir zufrieden. Das Personal war freundlich und kompetent.

Gutes Hotel mit eigenem Pub und nahe beim Aviva Stadium.

I was staying during the Covid19 pandemic, so there were only about 10/15 guests out of 400 rooms. Physical condition and cleanliness of the hotel was fine, service from most staff was fine also,except for one night porter. I actually had an allergic reaction to some food I had bought out of the hotel. I rang a Gp and she advised me to immediately call an ambulance and go the front desk reception. On my way down I asked one of the night porters could he help me phone an ambulance as I was still on the phone to the Gp. This particular staff member looked at me with an expression of 'why should I bother', almost shrugging his shoulders indicating that its not in his job description. I'm fairly sure Engish wasn't his first language, and maybe the culture he grew up in may not put much value on helping others in such a situation, but in a well known 4 star hotel in Ireland, that's not acceptable to me. I got down to the front desk and asked another staff member to phone for an ambulance and he did so. Again, English was not his first language either, but he managed to call the ambulance. I mentioned to some other staff members about the difficulty I had with the first staff member I asked for help when I returned to the hotel from the hospital. They did say they would look into it.

Check in and check out very quick . All staff very polite. The hotel was very clean and public rest rooms. The breakfast has a good selection and was very good. Easy to get into the city on the bus which stops just across the road and right outside for the return journey

Excellent value, convenient location, large comfortable room, helpful staff.

Great stay, service & location. Very impressive breakfast too.