DoubleTree Suites by Hilton Hotel Boston - Cambridge

when I called this hotel about an overcharge of my parking and upgrade fee, a woman who answered my phone asked me to call Expedia to get a refund(actually I booked from Hotels.com). I explained to her several times than it was Not a refund for my room reservation and it was a charge directly from the hotel, which was on the hotel's bill. She either didn't listen to me or totally incompetent to understand what I talked about. While she told me she would check with her manager and put me on hold, she transferred the phone call to Expedia!!! Even not Expedia service hotline. It was Expedia web technology surport line!! She was so competent in cheating and being irresponsible! I called again. another woman answered the phone. But she told me she would check her manager and other staff and put me on hold for 20 minutes and finally, a man answered the phone and removed the overcharge.

I have stayed at the Doubletree for the last five years at least 2 times per year and have never had any problems. Once a year I bring my grandchildren who stay with us in our room and I ask for accommodations that accommodate that. This year I was told at check in that the room I chose (which is the same as I always choose - accommodating 4 people) was what I got. They didn't have anything else. The room didn't have a murphy bed which is what allowed the 2 extra people to sleep in the room. So my grandchildren had to sleep on the couch. If that is what I was told when I booked, that's on me. But it wasn't. But the worst was being told by the manager who checked me in that "well you booked through Hotels.com so..." So, not a happy camper about check in. However everyone else at the hotel including housekeeping were their usual excellent selves.

Hotel was clean and rooms were very spacious and nice.

Be careful when booking your room with this hotel. Booked a room for three people and when I arrived they said the reservation was for two. They charged an additional a $20 per night. Also they charged $45 a night for parking which was NOT listed in the advertisement for the room. While we were there we heard several other guest complain about not knowing about the parking fee.

Service staff was terrible. Only nice part was the girl who checked us in. Rude. Not helpful.