Mercure Inverness Hotel

pretty close to the train and bus station,just a five minutes walk down south.short walk to the city centre and the shopping mall.really nice and friendly receptionists.the room furniture is not that new,but everything was pretty clean.bathroom was clean too. doors closing not smoothly.thats really bad in the evening and late night,when others come back while you are trying to sleep.all in all our stay was okay.

staff were very efficient and helpful and a great location

Nice hotel but the sheets were filthy

On our first night we arrived and went straight to the restaurant as we were very hungry. We entered the bar where a male member of staff gave us menus, he told us what the specials were but neither of us could make out what he said! We took a seat though and as no one came to take our order my husband went up to order at the bar. We waited a long time before my husband eventually asked another member of staff if our order was due to come out his name was Cameron. He went to check, came back to tell us it hadn’t been put through!! After telling him we had waited for ages he asked if our order could be rushed through which it was. When it arrived it was lovely. He seemed to be saying though that the chap that took our order said we didn’t order !!! Which is ridiculous!! We have to praise Cameron who was excellent sorting everything out, he was very professional and apologetic! We were sorry though that the chap in question didn’t try to sort it out or come and apologise! There was also a manager working around the restaurant who could maybe come over. We actually felt sorry for Cameron who was just left to deal with it !! Another problem we had was was the plug in the hand basin was broken. My husband had to go to a meeting without getting shaved. We reported in the morning but we arrived back at 5pm and nothing had been done. After having to chase it up again and a bit of explaining my husband had another meeting next day. It was eventually resolved enough for him

Lovely hotel right in the centre of Inverness. We booked a Privilege room which overlooked the river Ness. The room was really spacious with modern decor and looked like it had recently been refurbished. Would definitely recommend.