The Balmoral Hotel

Well, it's the Balmoral, a landmark in Edinburgh.The hotel ist just beautiful, everyone was very friendly. Unfortunately we were told upon arrival the Wifi would be turned off at 11pm (there was no notification in advance) which was a bit inconvenient as we needed to prepare for a seminar. The room was very nice, we had a beautiful view of Calton Hill. We had a Classic Room which was very nice and quite big, but a bit badly assembled as the cabinet in which the Nespresso machine and the water boiler as well as the minibar were in was right in front of the bed and could not be opened and used properly, because the bed was in its way (there are just about 35cm between bed and cabinet). So we asked the housekeeping and she literally crawled into the cabinet to get the coffee machine out and put it on the desk. When we came back the evening housekeeping had put it back into the cabinet. We were then offered room service coffee for the next morning. It is not like the room was not big enough (also bathroom is huge and great), just inconveniently assembled, but we got the feeling that as we were "just" staying in a classic room it was space-saving and I think no one who stays in such a hotel should feel that way. Also as the heating did not work and we were given an electric heater (I went to the reception at 11pm), usually in such a hotel you get offered a different room or other amenities or so. The Spa is amazing, we went to the steam room there and everyone was very helpful.

super netter Service hilfreich gut und kompetent

Service noticeably very very good. Had 2 luxury rooms booked for special family occasion. Rooms were spacious and very good mostly. Décor looked a little tired, but a minor problem. Generally happy with things. Ate at no1 restaurant. Expensive but very very good. Minor hiccup was that my main course could have been warmer. Was offered a fresh replacement ,but not bad enough to send the dish back I felt.

Absolutely divine hotel with fantastic service. Only negative was the terrible pillows.

Absolutely amazing weekend. All of the staff are the most professional I have witnessed anywhere. The suite was spotless and modern and the harp player played Happy Birthday on my wife’s birthday! The pool and spa helped overcome the weekend’s excesses!