Tru By Hilton Albany Crossgates Mall

Clean, comfy, nice facility. Love that rooms r carpet free. However, I feel $174 is a bit high, so not sure I will return.

Absolutely a great stay. Great great hotel !!!!!!!

The tv and phone did not work in the room . We had unpacked everything and then they wanted did to move. We had a dinner to go to to so could not

Hotel is very conveniently located off I87 and easy to find. The building itself was very clean, smelled pretty and is relatively new. The rooms are very spartan and feel somewhat claustrophobic. Pillows were very uncomfortable....flat and soft and there were only 3 on the bed???? Seemed unusual. We were very disappointed with the lack of cleaning service after our first day - we did not expect clean towels as we like to do our part for the environment but the garbage could have been emptied. The general feel of the hotel was not one of the friendly ones I have stayed in while traveling in the US. On the very positive side, we were very happy with the closeness of the Crossgates Mall (a walk across the parking lot!!!). The mall was awesome and had every store imaginable in it. To not be overlooked - a lovely spa in the mall (Mirbeau).....overall I would stay there again but perhaps stay in the attached Homewood Suites.

Service was okay, however sheets and blankets were clearly dirty. They need to work on making sure the rooms are ready before they’re signing people into them.