Apartment Luxury Residence Center

Unfortunately, we were not at all satisfied with our stay at this apartment in Zagreb. While the size of the apartment was great (two bedrooms, 1.5 baths, a living area and kitchen), the benefits ended there. When we arrived, Zagreb was experiencing a heat wave, with daily temperatures in the 90s. Two of the 3 AC units were not working in the unit. When we told the property manager about this, she knew they were broken but said they couldn't fix them (but they had not let us know this prior to our arrival). So, it was very hot in the apartment, rendering the living area unusable. My three friends and I spent most of our time huddled in the one bedroom with a working AC. The unit is also on the third floor of a building with no elevator, which was challenging, and the apartment--while superficially clean--had clearly not been deeply cleaned in a while. Due to the AC problem, the property management promised to get back to us about a partial refund but never followed up. We really wanted to love this place, but we were definitely not happy with our experience. :(

We checked into the apt after 2pm but found that housekeeping hadn't cleaned the place at all. The bed linen and towels were not changed. We called reception and it was attended to immediately. The apt is conveniently located close to shopping areas, restaurants and places of interest. The apt is very spacious and comfortable. The apt is on the 2nd floor and the building doesn't have an elevator so be prepared to lug your bags. For an older person it may be difficult to climb out of the tub that has very high sides. The washing machine didn't seem to work too well. The soap in the dispenser wasn't going into the drum. Obviously the previous user had the same issue as there was soap left over in the dispenser. There was an issue with the internet too. From Day 2 we didn't get connection. Other than these 2 issues I would recommend the apt.

This place was great! A little confusing to check in somewhere different, but the apartment is just a few doors down. It’s on the ‘second floor’ by European standards, but to Americans it’s the third - something to consider if you have a lot of heavy bags (we did). It’s an easy walk to the main downtown/old city/square. There wasn’t much toilet paper amd with no ‘service’ you need to get your own. The place was clean, but we found a wet towel hanging in the closet that must’ve been missed. Has a washing machine, but no dryer and no drying rack (which would be helpful). Full kitchen, great if you will be spending a considerable amount of time. Strong wifi. Overall it was great (esp. for the price). Very comfortable.