whala!urban punta cana

Great hotel for short stay. Clean, great customer services and very good breakfast

The hotel is in an awful location. We picked this hotel to save some money and quickly found out it was a trap. The day we got to the hotel I noticed our towels still had stains on it and was dirty. The breakfast is not good, was barely able to put the food down. If you want to go to the beach, be prepared to cough up $20~$30 each way. We asked the hotel to get us a taxi and they had one on site that charged us $15 for a literally 4 min ride. LOL we called our own taxi from then on. The sink would not drain and we noticed the cleaners just took out the plug entirely on the 3rd or 4th day we were there. The bath shower has no door or curtain so all the water just pours onto the bathroom floor. The bathroom floor was entirely wet for the whole duration we were there, which was both uncomfortable and dangerous. The security and workers are nice but speak little English. The front desk workers were not nice and spoke awful English. We asked for directions to a restaurant we found online that was a literal 2 in walk next door but they tried to get us to take a taxi and said we had to walk a minimum of 20 mins to get there. Bad communication. Also we took a dip in the pool but quickly found bugs and insects of so many assortments it was like a insect gravepool... yummy... The pool bar sells expensive drinks. There are daily bus shuttles to the sister hotel whala!bavaro but it is not worth going there unless you are going to pay another $35 per person to use the facility and beach.

in my opinion little far away from everything but very nice place.

Roon next to Maintnance and house keeper two much noice all day, the rest is fine

It’s was amazing