The Dolder Grand

In jeder Hinsicht superb! Luxus pur! Sehr zuvorkommender Service. All das hat natürlich seinen Preis: 50 CHF für zwei Gläser eines Walliser Rotweines an der schmucken Hotelbar erscheint mir allerdings dann doch ein wenig grenzwertig zu sein!

Service vom Feinsten! Sowohl für mich, als ich den Hund. Genau das richtige für eine Auszeit!!

Wir verbrachten ein Kultur und Wellness Wochenende in Zürich und kann dieses Hotel nur jedem empfehlen.

This hotel markets as a five star hotel and its facilities might qualify for it (except some parts are a little outdated). But its services fall far short of what one would expect from Swiss hospitality. Doesn’t compare to some top hotels in Zurich, where service is always reliable. We stayed for one weekend, and here is what we encountered. The spa receptionist was rude (although the massage was good). Although the concept of maids should never been seen maybe too old world, the two housekeepers talked loudly between themselves during the entire cleaning even though I am on the phone in the room (that’s after I tipped them). The doormen were lazy. The lobby bar was so understaffed, we felt bad asking for service from the waitress, because she was literally out of breath running. All in all, the hotel management felt amateurish anf upstart. This in a city where competitors are renowned for impeccable hospitality.