Hotel Tropicana Suites Deluxe Beach Club & Pool

Family had to stand out side while I was checking in. Check in guy forgot to give wifi details. Room was on 2nd flr with no elevators in bldg. Room does not have a way to call reception area. There is no phone inside. Safe in the room is not working There is no microwave There were only big towels. No small towel or paper napkins to wipe hands. Hand wash soap bottle was empty Bathroom door was jammed Tv is set up in a direction that cannot be watched Wifi was not working at all. The property says it is on the beach but it was nowhere near the beach. Its a 10 minute walk to the beach. The photos posted are not representing the actual place. The receptionist at the so called small make shift office was not willing to keep the office open from 1 to 2 pm because she had to go for lunch. How can someone in the hospitality business keep the office closed. For one hour in full day light. Overall, very bad experience. I dont understand the start policy of hotels.com. It is not even 1 star property. The only good thing was the breakfast at the Joy restaurant for which we were given coupon.

the photos are inaccurate and tampered. Many of the photos has nothing to do with the hotel. Bathroom shown is nothing compared to what you get. Its old rusty shower. The only part that is accurate is the garden and the pool. I got it $65 and it doesn't worth more than $40. The area is not luxury area of Bavaro but is filled with restaurants and shops. Beach is public only beach.

The manager Vladimir has been excellent as always! I love to staying there for short business trip or longer personal.

I only needed a place for one night. There was no SOAP IN THE BATHROOM. Yes. Soap. No, it wasn't a problem for me to provide my own soap. I always carry some with me just in case. I just never expected to use it for staying in a place like this. This was an unpleasant first for me. Air conditioning unit insufficiently powerful to cool entire unit. Had to leave it on full blast the entire time I was in the room, and even then I was still hot.

The main room was very good condition but the bathroom was disgusting. Horrible! All dirty and old.