New Road Hotel

Great hotel with an industrial ambience. Everything is very neat and clean, friendly staff.

Gutes Hotel mit jungen Team und sehr hilfsbereit

Das Hotel liegt 5 Minuten von der U-Bahnhaltestelle mitten in einem multikulturellen Viertel. Das Design des Hotels hat einen Loft-/Fabrik-Charakter. Die Zimmer sind sehr stylish, sauber und angemessen groß. Kleine Extras wie kostenfreier Kaffee (Instant) oder eine Yoga-Area runden den Aufenthalt ab. Die Mitarbeiter sind sehr freundlich und hilfsbereit.

It was good

But the boutique vibe I anticipated was more hostel. The staff seems buzzy friendly until there's an issue, such as clogged overflowing sink, then they resort to calling you madam in every sentence. There was no one on site to fix it until the following day and it turned out there was no one on site at all besides a sole front desk clerk who was running the entire hotel. There were so manny similar niggles, such as they can't merge two separate bookings meaning your credit card deposit drops off without warning. Again the "Madam" treatment and the clerk clearly tattling to other staff. Bed is very comfortable but the bathroom is a mess and the open shower soaks the floor and stays soaked until the maid mops it. Add to this that the area around the hotel is less than salubrious - I wouldn't stay here again

Great hotel and service which helped us out in a pinch due to a bad Airbnb room. Room had great decor and shower was lovely. Air con made the room a bit dry but other than that it was great.

Lovely boutique hotel, Pierre White restaurant really good too..

No information when checking in just passed room key and told had to leave credit card deposit l said no won’t be spending on room then he said wand damage I said won’t be damaging anything

On arrival my room had clearly not been cleaned, the man on reception showed me another room which also had not been cleaned. After a few mins back down in reception they found another room which was spotless. And a complimentary upgrade. Service was excellent they sorted the issue straight away. Bed was super comfortable and room was quiet. Only gripe was not having a kettle in the room but there was unlimited free tea, coffee and hot chocolate from the common area on the floor. Excellent location, 5 mins walk to tube. Would stay again for sure.

It was a lovely hotel in a poor part of London.it was conveniently located 5 mins walk from the overground/underground station.the in house yoga roof space and little library were both a lovely touch.bring earplugs though for rooms facing feldgate street.