Atrocious. We asked online if we could check in early and were told yes, no problem, and were given the entrance codes and room number. Upon entry, we were literally screamed at NO by an old woman behind reception who we hadn’t seen. She had zero English but treated us like we were scum of the earth.
She shooed us away until mid afternoon.
When we checked in, we saw that our room was at best, kitsch, at worst, untouched since the 70s. Our bed was thin and wiry, but at least we didn’t have bedbugs, as others have reported.
The walls were paper thin and the old woman’s bathroom was right next to ours, so we had little privacy. The AC didn’t work, and there was a weird hose shoved through a hole in the wall near our door.
The locks on the doors were complicated, and we attracted the attention of the old lady when we were trying to practice using them, who pushed us aside to do it for us with a look of disgust at our idiocy.
We skipped breakfast to avoid further contact.
We couldn’t wait to get the hell out of there. Pisa was wonderful, but don’t stay here for the love of God.