Toyoko Inn Tokyo Shinagawa Konan-guchi Tennozu Isle

I have been staying at Toyoko Inns for around 9 years, and they were always my go to if I wanted to be guaranteed a spotless room where I can get a good nights sleep. However, on this particular night I found that there was a fecal stain from the previous guest left on the back of the toilet bowl. I was too tired to complain so I just lived with it. I also found that the heating in my room did not seem to work and that my pillow was too hard. For a couple of days, I thought I had a very bad case of the flu, until I went to my next hotel and my chills and head pain instantly went away. I don’t remember Toyoko Inn being like this, perhaps they got a bit too popular and became overconfident in the services they can offer. Really wish they can go back to how they were. The free shuttle service from the station and back was a great feature however.

The hotel can be good for students only and not for business executives. Hotel staff did not speak good English and the rooms were not very clean. Hotel did not had a sign board in English and was hard to find for person not from Japan. Heating was not that effective. Overall not satisfied with hotel.

Stay was very good. Good location. Good room.

calm and clean