I would like to respectfully bring to your attention a few issues that occurred during my recent stay at your establishment.
Firstly, there was an incident where an unauthorized individual attempted to access our room using a key. This occurred after 10:30 pm, and while we were fortunately present in the room at the time, it was a concerning breach of our privacy. It is important to note that the individual did not identify themselves as a staff member or announce their presence before trying to enter.
Secondly, the mattress provided in the room was not conducive to a comfortable sleep. The bed base was made of a material that caused discomfort, so I ended up sleeping on the floor using the sofa bed pillows.
I kindly request that these concerns be addressed to ensure a more satisfactory experience for future guests. Additionally, I noticed that there was a considerable amount of noise due to the presence of a basketball and soccer team booking at the facility.
Thank you for your attention to this matter.