Holiday Inn Express Mexico Aeropuerto

It was good experience

very clean and staff were so helpful especially the driver Hector

Include breakfast, upon arrival called reception shuttle bus came in 15 minutes. Going back to airport every hour on the hour.

The hotel is not too far from the airport, not really a good choice for being near the historic & shopping areas - as it isn't. Ok I suppose for a one night stay from the airport, if you 're moving on. The breakfasts were very average, although I think breakfast isn't a big deal in Mexico. Choice at breakfast was pretty poor I' d say; I've had the refried beans a few times since I've been here & can't quite become totally used to them - it seems that baked beans or decent thick bacon & even hash browns or mushrooms are non-existent in Mexico, (translucent bacon is quite common I guess here). I have given Holiday Inn my business on a lot of recent trips to Latin America, but (¬ just because of the average breakfasts), I would likely not use them again & instead look at some of the smaller chains or independent places. A free airport shuttle was advertised on my booking, & I pre-contacted them prior to my arrival, but had to faff about trailing around looking for a taxi to get to the hotel. It seems UK & Asia Holiday Inns have quite good service, but not Latin America from my experience. I've cancelled my last night here in MX city & swapped to a smaller company. Taking bookings on the premise of being a Holiday Inn just isn't good enough - you need to provide good customer service - sorry.

Our experience at the hotel once we got past the check in experience was great. The check in took over an hour with Hotels.com on the phone trying to figure out what went wrong with payment. I paid hotels.com with my credit card, but hotels.com did not pay Holiday Inn so the hotel would not turn over the keys until hotels.com made it right.