Secrets Cap Cana Resort & Spa - Optional All Inclusive

Wir haben dieses Hotel für 14 Tage gebucht. Die Anlage ist ca. 2 Jahre alt und wirklich top. Als prefered member hatten wir einige Vorteile (Butler, eigene Poolanlage, eigener Strandabschnitt). Das Hotel können wir uneingeschränkt weiterempfehlen. Die Anlage und insbesondere der Strand sind top. Achtung, wer in den Sommermonaten dort hin möchte (so wie wir), sollte sich unbedingt wegen den Seealgen erkundigen! An unserem Standabschnitt konnte man nicht baden, sehr sehr schade! Wichtig: Nehmt US Dollar und keine Domenikanischen Pesos mit!

The room was definitely not clean. The mini refrigerator in the room was not cooling and the hot water knob on the sink was not connected and came off in my hand. We call maintenance to fix both and bf the end of the trip both were not working again. The swim up patio had two cups that were left from the previous occupants indicating that no cleaning had been done to that area which is not consistent with the extra cleaning they promise for Covid-19. When I wiped down frequently touched areas like switches there were stains that easily removed with bleach wipe also suggesting that these places were not well cleaned prior to our check in. When using the shower one night the entire room flooded forcing us to call for housekeeping to mop entire room. My room rate included butler service however I never really was told what the butler services were. The butler didn’t really do much he made a spa appointment and arranged a cab to airport out of the 5 days we were there. The room was and view was awesome. The staff was very friendly and helpful

Considering it was their first week open since they closed for 4 months, it was great. The staff was attentive, they really focused on no contact as much as possible during dinners etc. They spent extra time to clean and sanitize everything after it is used. The hotel was pristine! Beautiful location!

Loved everything about the property itself. However the service was a bit suffocating. They assign you a private concierge at check in and they text you daily wanting to meet up and talk to make sure your stay is okay. They ask over and over what they can do to make your stay more enjoyable- but for most people, you just want privacy on vacation. So it was a bit much. A text at welcome would be sufficient- not multiple times per day.