Aqua Mirage Club & Aqua Parc - All Inclusive

Cons: We had to leave a towel deposit for pool towels. You get charged if you don't return your room keycard, they only gave us one keycard because they had run out and asked us to come back the next day to see if they could give us a second one. We had to pay for wi-fi in our room, we could buy 1, 3 or 7 day packages but we couldn't buy a 1 day AND a 3 day package for the 4 days we were staying there. No ice, anywhere. No shampoo, no conditioner, no lotion, no coffeemaker, not even enough towels for all the people staying in our room and most important of all - the phone didn't work. We asked every day for the phone to get fixed, left and it still wasn't fixed. The hotel is located about 20 minutes away from the medina. Mixed bag: Our kiddo loved the Kid's Club and seemed to enjoy her time there - however, we were never asked to fill out any forms letting them know anything about our child, didn't even ask for our room number, although if something had happened they wouldn't have been able to call our room (see above in cons). The kids were also taken out of the kids club one day, the parents were given no notice. Pro: Food is pretty decent and has great variety, so there is normally something for everyone (but the dining room can get hectic). They have a kids buffet! Our kiddo LOVED being able to get/serve her own food. It is a small thing but many children seemed to enjoy it. Most staff were very friendly. Pools are fun and so is the Aqua Parc. ATM on site.

Very good food at the hotel with tons of choices. Water park is great also. Lots of outdoor stuff to do. Heated pool is a must try. Need to improve checking inn process.

The room was very clean and the food was good. The service in the hotel, restaurant, and water park was always friendly

I really enjoyed the stay and very enjoyed with the kids . Very nice for the families nice Food very good to staff very good to staff away from town Will you love it I will go again

The hotel was very run down considering its only opened a year. The staff were not one bit helpful we had a problem with our shower (it was an open shower right next to the toilet) i took a shower anyway and noticed the drained was blocked so the water was just flowing all around the bathroom and when I came out of the bathroom the whole room was flooded the stupid foam seal between the bedroom door and the bathroom door was broken! Fuming as I was because clothes and stuff were around the room I called reception they took at least an hour and a half to send someone up to clean up the water! I went down to reception twice to complain and they still didn't send anyone up to unblock the drain they weren't one bit apologetic I asked to be moved room several times and I was told there were fully booked! It was disgraceful ! As for the amamation team only one guy Mike came over to us in the seven days he was nice the rest of them were as ignorant! Absolutely everything is in French! Bar staff and waiters were very nice. Food was horrible same rubbish everyday! The photos that you see online are not what you see when you get there! In all I would never go to Morocco again because of this hotel !