Hampton by Hilton Blackpool

Very helpful and friendly staff, quick check in and really good breakfast with a good choice on offer. Will definitely book here again. I have visited Blackpool a lot in the past and always used guest houses and B&B's but this hotel was cleaner and quieter by far - just brilliant.

Ok for over night but very little storage space, one side of bed few inches from wall. on arrival had to ask for black mould to be cleaned from shower head. Hot food only lukewarm at breakfast but overall good choice of food.

We found the hotel room to be unclean. We had a towel with what looked to be make-up on it. Our hand soap dispenser was empty when we arrived and it had not been refilled during our stay. There was scum in parts of the shower. the breakfast included in the costs of our stay wasn't great. some of the food was cold. The cutlery wasn't very clean, it looked as if some used cutlery had been placed back in the dispenser with clean cutlery. The cups supplied for teas and coffees was gritty. We attended the 'off-peak' time slot for breakfast but found it was still relatively crowded, so much so that people were eating in the seated area of the reception. We attended breakfast on our first morning in the hotel but went elsewhere for the following two mornings. Prior to arrival, we were unaware that additionally, charges would be made for parking.

Room was clean however too small for a twin as it felt cramped.

Wasn't told about the £12 parking charge on arrival, paid on arrival in full and they took payment again which 1 week later I'm still awaiting refund, my daughter cut her leg on the exposed frame of the sofa bed, reported to tori the duty manager and been waiting days for feedback