We enjoyed our time here. Hotel was clean and our daughter had a great time in the water park. Nice quick getaway destination f Only complaint is the beds were not very comfortable to sleep on.
Laura, Familienurlaub (2 Nächte), 26. Feb.. 2021
We were excited for a little time away from the city. But will not return to the Grizzly Bear Resort in the future. We were initially happy to see temperatures were being taken upon arrival. All staff was always excellent about wearing masks. But other guests were absolutely awful about wearing masks and staff did not correct behavior or enforce the behavior at all. The pool timed-entry was a joke as for our timed-entry, the pool was so extremely full we left feeling absolutely uncomfortable with the crowds. There were easily 250 patrons in the pool area. Adults were going down kid-slides and there were no life-guards on duty at all. The water temperature was also very chilly - 70F for the large pool which felt quite cold.
Restaurant: though socially distanced on our first night, the service was extremely slow. We waited 30 minutes to put in our order and another 45min for cold food. The next night, we opted to do carry-out as there were two parties of 20 guests dining in the dining room of the restaurant. None with masks. We waited 3.5 hours for our food - of course at that point, we had eaten snacks and leftovers we had obtained in town for lunch.
The music blaring on the 2nd night was loud and though the desk staff said they would request it be turned off, it took 3 phone calls and 2 hours for that to happen.
Breakfast is not available, rooms are cold with loud heating units that don’t work very well.
We will not come back.
Familienurlaub (2 Nächte), 5. Feb.. 2021
The pool was freezing cold. We were told that the heaters were not turned on in advance of the reopening following Covid shut down. Also the restauraunt was not open for breakfast. We were not told this when asked if we wanted the free kids breakfast of cereal and juice. If they can serve you cold breakfast in the lobby, why not serve hot breakfast down the hall at a restaurant table? We should have been notified of this at check in especially since 4 to 9 inches of snow was expected to fall over night making it impossible to travel out of the resort the next morning. They did provide cold cereal and juice to the 3 kids when I explained that we thought the restaurant was open considering they gave us a menu at check in.
Familienurlaub (1 Nacht), 30. Jan.. 2021
Room is clean. Updated. Staff were attentive. Only downside, waterpark/ pool and arcade is closed due to Covid. Restaurant is take out/ delivery only. Closer to Starved Rock park. After hiking in the park, there’s nothing to do. Otherwise it’s ok.
JULIUS, Familienurlaub (2 Nächte), 15. Jan.. 2021
Bugs and dirty need better customer service nothing open there
Familienurlaub (3 Nächte), 31. Dez.. 2020
Overall we had a great stay in the cabin but there was a few maintenance issues. I still would recommend this resort
Ryan, Urlaub mit Freunden (2 Nächte), 14. Nov.. 2020
Its perfect! has water park for little ones and conveniently close to all the parks. Clean and everyone is very friendly! the breakfast buffet was delish and convenient!
Guest, Familienurlaub (2 Nächte), 23. Okt.. 2020
My daughter had a blast at the water park and game room. The villa was clean and plenty of room. The hiking trails were really nice and it was a really nice few days. I’ll definitely go back.
Charles, Familienurlaub (3 Nächte), 16. Okt.. 2020
Horrible experience! The whole place was CLOSED Tuesday and Wednesday! We booked Monday through Thursday morning for the water park and did not know it was all closed till we got there .
Every thing closed even the putt putt golf , so never book Tuesday and Wednesday.
The staff was very rude and did not care about our issues ,the Ac is limited by the hotel , AC would not go below 75 degrees, I could hear it turn off. All the restaurants were closed with nothing anywhere to eat without driving a long distance.
I would not recommend this hotel to anyone at anytime. Horrible experience
Thomas, Familienurlaub (3 Nächte), 12. Okt.. 2020
Not worth the money.
We had to make an appt to use the water park, not very easy to do when we wanted to swim. We did not get our roomed cleaned or fresh linens, we had to ask for fresh towels. That is if they had some washed at that time.
Darlene, Reise (2 Nächte), 10. Okt.. 2020