6/10 – Gut
11. Jan. 2025
Horrible Front Desk Staff
Was excited for this trip just to be disappointed by the unfriendly and unhelpful front desk who initially assisted us for check-in. There were 4 of them standing and NO acknowledgment at all when we were standing right in front of them. There are NO other people checking in at that time to say that they were busy. I had to make a sound to catch their attention.
I understand that 3pm is the check in time but being tired from our trip we tried anyway when we arrived at around 2pm. The person just said NO! 3pm! What a welcoming remark. Being a front personnel for a hotel the person could have said, "I am sorry but our check-in time is not until 3pm, for the mean time would you like to rest in our hotel cafe/ restaurant? Or perhaps leave your luggages here so you can easily roam around and come back later? OR our check in is not until 3pm but let me check if there is any room already available at this moment.
So many nicer ways it could have been handled.
Edwin
Edwin, Familienurlaub (3 Nächte)
Von Hotels.com geprüfte Gästebewertung
