Legacy Cruise

Friendly staff & nice service

So beautiful the Bay is the most beautiful place I have ever been

The room was ok. The service was poor. The whole experience seems to be about getting you on and off the boat as quickly as possible while providing the minimal amount of customer service possible. A few examples to illustrate the point: (1) They had Nescafe at breakfast which I personally do not like. I asked for a Vietnamese coffee (which you have to pay extra for which I was fine with). They initially refused to give me a coffee and said it would take too long. I literally had to insist 3 or 4 times before they made me a coffee (which of course took 2 minutes). (2) They make customers carry their bags on and off the boat. This was fine with me as I generally prefer to carry my own bag anyway but this is absolutely unheard of Vietnam as far as I could tell. (3) They serve you rather pedestrian food and they do it family-style. I am mostly fine eating with strangers so I didn't really mind but they obviously did it because it was cheaper and way easier for them. As they will only serve food this way, you literally have to be at the table when they serve the food or you apparently cannot eat. I was "late" for breakfast which was served at 7 am and they rang my doorbell once and knocked loudly twice to wake me up, etc. The service was so unlike anything else I experienced in Vietnam. All this would have been fine if the Bay was worth visiting. Unfortunately, it frankly is not. It is polluted, you literally see garbage everywhere, and it is overcrowded with boats.

Staff were great, food was really good. Room was dated but more than expected with a proper bathroom with shower and good pressure and hot water. Boat was good with upstairs area and at night we could fish for squid. Partying was ok till 10:30 which was all we needed as they are early days with lots of activities

Had a great stay at Legacy Cruise. The shuttle pick up from Hanoi to Halong Bay was well organized. Our tour guide "hung" speaks good english and is not stingy sharing his knowledge of Vietnam History with us. Boat Crew was very attentive and helpful. Sun deck of Legacy Cruise was awesome as I spend most of my time on the sundeck instead of my room. The tour includes a trip to Bai Tu Long Bay - Fisherman Village where you can either kayak or sit on a bamboo boat, Sung Sot Cave where you get to enjoy Halong Bay view from the top. All in all, I had a great time cruising with Legacy Cruise.