Bear Creek Mountain Resort

Our room was not ready until almost 8PM. When we got to the room it was very clear the room was not cleaned. There was a half drank arizona tea bottle on the floor and candy along the windowsill. I called down to the front desk and they did not answer. I continued to try and reach out but did not get any answer. I finally went down and requested them to have the manager call me. He left a VM while I was at the spa. I called back and was told he would not be back until Tuesday and no one else could help me. I also continuously asked to have my room cleaned but was told they could not enter because if covid. Thoroughly disappointed. Will not be returning.

There was a lack of service and it was very difficult to get a towel for the pool. There was no service and the pool was crowded with no mask nor social distancing... There was no restaurants open and the only place where you could order food had a new employee who couldn’t even bring out the food... The chef had to bring it out. It took 30 For two sandwiches... If took a long time for our room

It was ok. Service was limited due to covid 19, but communication could have been better. There was confusing information as to when I could check in to find out later room was not ready...etc

The stay was pretty good considering it was during a pandemic. Common area weren’t crowded, lots of space to roam freely and do as you want. The shower space was pretty small though, and when we went to check in the room wasn’t ready and we had to wait 4 hours for our room. Other wise, we did enjoy our stay.

Beautiful kept hotel very fancy friendly staff huge hotel two pools hot tubs restaurants store to buy snacks in the winter its a ski resort with ski lifts big hills slopes and 15 minutes away there's all kinds of stores and Wal-Mart which my wife like to go and the prices for the hotel is very cheap and you only one hour and half from new York city.

I received call before my arrival date stating masks were required in all common spaces. This is also a current state mandate. There were numerous guests in faculty not masking and staff not enforcing mask mandate. I some to a supervisor who did not have an answer for me when I asked why they were not enforcing he mask mandate. Saw staff cooking at Trails End with masks only covering their mouths.

Staff was friendly and helpful. Food was reasonably priced.

Housekeeping very slow. Check-in later than 3:00. Room never serviced in 2 night stay. Called for towels, got 3 for family of 4 after calling twice. New Years Eve hotel supposed to receive nouse mskers, hsts, ran out. Cancelled fireworks 3 hours before midnight, no announcement ever to guests.

The convenience of staying on the mountain was great! We had an issue with the thermostat and maintenance was there quickly, was super friendly, and fixed the issue quickly. The front desk was not very helpful as we were there with 2 other families and they would not give us rooms near each other, not even in the same tower let alone the same floor. The water canister in the lobby was almost always empty. And while there was a place for coffee and coffee cups were out, there was never coffee. Beds and pillows were comfortable. Room was spacious. Ski check for hotel guests is great! Pool access is convenient. Overall a great place to stay and lots of fun!

Wonderful place food costs were a little on the high side