Hilton Garden Inn Washington DC/Georgetown Area

Our hot/cold water did not work.

We enjoyed our stay at the hotel. The staff was very friendly and helpful. Our trip was enjoyable. One problem we did encounter was about parking. We are not wealthy people who could afford $60 a day parking. I figured that parking would have been included with the room. We were advised that there was parking next door at a lower rate of $27 per day, so we chose that option. You would have thought that we could have parked in an indoor garage, but that wasnt the case. We had to pay $27. per day for a space in a small lot for about 12 cars, outdoors. Not to mention it was behind a building that was under construction. We even had to walk down an alley to get to our car. The hotel was very good, but we were never advised about the parking situation. When you live on Social Security, you cant afford such charges for parking. Next time I will definitely do more research on where to stay.

This place was so clean. They had hand sanitizer stations set up. Good customer service. Also hotel is in a great location. Close to everything.

Over-all stay was amazing. My only concern would be the horrible smell that is in the lobby. It smelt like a sewer soon as you come in the doors or get off the elevator in the lobby.

👍👍👍

It was a wonderful experience. This staff was nice and friendly. The rooms were exceptionally clean.

The room was missing a cup/glass to drink water. The hallways and lobby did not look too clean.

for some reason I am not able to upload the photos but the hallyway and lobby on my floor were so filthy, at night when I checked in and in the morning. There are folks hanging out front smoking cigarettes and it just looks bad. The staff seems untrained, nice enough but not very knowledgable. Cut my stay short from 4 night to 1 night due to these things. Left my notebook there in the room. Called the hotel to ask for lost and found, left a message, kept calling no one asnwered so went by to speak with front desk and housekeeping and was left waiting in an unbusy lobby for 30 minutes with no response. Finally I think they got tired of looking at me waiting so they told me they didn't have it and sent me home with out my notebook that I left.

It was very nice and clean, great service and you can tell they took extra precautions due to COVID! I will say the valet was exspensive, and very little parking if you wanted to park yourself.

Excellent accommodation, very clean with newer furniture in the rooms. The reception furniture looks very used and needs change.