We booked a large room (26m2). Arriving at the hotel, the gave us a tiny one, with no explaination. The minimum is to inform the client before any change, not just doing it on its back.
Second shock. We were at there for holiday. The receptionist told us that the breakfast time is only until 8.00. It is absolutely unpleasant. Here again nothing was written on internet.
WIFI connection. We got the key at reception. But what the didn't say, is that I had to reconnect EVERY TIME. You have to re-do the whole connection process. This is deseperately disastrous and absolutely not user friendly.
The ad for the room said we would have one with coffee/tea machine and a desk. The desk was not one, and no coffe/tea machine.
Last but not least, matresses are way to soft, and not at all comfortable. After the first night I started to have a back pain.
The is still another point that seems very strange. To be able to enter the room, we had to open, with the key, almost 3 inside locked doors.
For the positive aspect, the view for the large room was nice. For the breakfast, without considering the schedule, the buffet was good. Now, the location of this hotel is nice, not that far from the downtown and quiet.