Residence Inn Boston Needham

Requested early check in which wasn’t ready. Finally given a handicapped room. It smelled Of old food. No restaurant option and bar closed at 10 pm on a Saturday night?! Sofa bed was uncomfortable and my family member found a pair of used underwear inside the bed!!!! Breakfast was good. Hotel Room / rugs in general need updating, Lots of stains. Not what I expected for a $200+ a night Marriott room.

Only glitch was temporary..we did not get housekeeping one of our three days there, but did the following day.. and they made it up to us by awarding us extra reward points. Staff was very courteous. We booked them for a future stay 2 months from now.

I do not recommend staying at this hotel: 1. The cleaning staff tried to let themselves in each morning while I was sleeping, once without knocking at all. The security lock didn't work. 2. The property is right next to a Coca Cola plant and there were loud trucks coming and going all night long. 3. It was not clean. The dishes in the kitchenette had food stuff on them (so much so that they stuck to the shelf in the cabinet). Both days I was there, I picked up a "fresh" washcloth to use and there were small dark hairs in the fabric of the towel. So gross.

Very clean hotel

Great staff and hospitality and a lovely space in great condition, with excellent amenities! It's kind of tucked away, which is great for noise although potentially tricky for food if you don't have a car. Fortunately, the front desk staff is well stocked with local delivery options and menus. Also near a park/pond, for those who want to get outside to walk, etc. Really friendly and helpful staff go a long way!