Hyatt Place Edmonton-West

The staff were friendly and helpful, the rooms were spotless and very comfortable (and spacious!) Hotel is not super easy to get to, as it is on a major one way street which caused me some difficulties, and it's a bit far from downtown (although I knew that, and chose it for the free parking). If you're going to the mall it would be great!

Uncomfortable bed, paper thin walls and overcrowded pool.

Facility is and echo chamber, doors opening and closing on your floor and upstairs can be heard very clearly in your room. Amenities and condition are great just need some sound proofing.

Not so good. Lack of communication. They cancelled our booking without any notice. They said there was no contact on my profile. The day staff who was working during the morning did not endorse the evening staff of what she did with our booking. I called their number to fix our booking but they just passed me around. In the end, our booking status was not changed. We arrived at the hotel with no booking in place.

Great facility, service and location!