6/10 – Gut
9. Sept. 2023
Spectacular view, but filthy inside
I can echo the many reviews mentioning the spectacular view and the perfect location in the city. However, I can also echo the many reviews mentioning the filthy condition inside. The apartment (No. 216) definitely needs refurbishing and some proper cleaning, see photos attached (welcome brochure contained half a cigarette, under the beds there was rubbish and dust, the living room lamp was not properly fixed, the shower head in the shower fell off, there was mold in the bathroom etc.). The receptionist(s) tried to be helpful and some items were addressed during our stay. As a little compensation for our complaints, we were not charged the parking fee for two nights. Nevertheless, I am quite disappointed that this apartment was rented out in that condition.
Having read through other reviews (after our stay), I would not be surprised if this review will be commented by Urban Residences along the lines "apologies for the inconvenience and we hope you will have a better experience next time" but I would rather suggest they take some serious action instead of apologising for something that needs urgent attention.




Stefan
Stefan, Familienurlaub (2 Nächte)
Von Hotels.com geprüfte Gästebewertung