Heritage Park Hotel & Leisure Club

Great stay at the heritage

We had 2 lovely stays at the heritage park hotel The staff went out of there way to make our stay enjoyable The food and service was great clean room comfortable bed the only thing I feel is the bathrooms need attention in updating but the rest of the rooms were great, we would definitely stay again

Janette, Reise (1 Nacht), 5. Sep.. 2021

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Great looking hotel, poor rooms

The hotel looks lovely from the outside. The lady on reception was absolutely lovely and very inviting. We went down to our room to find it wasnt very clean at all. Stained armchair and carpets, the bathtoom was dirty with spoders and cobwebs and very outdated. We understood there was a wedding party in so may have been in one of the worse rooms which was fine but it definitley needed cleaning. We booked for 2 nights but only ended up staying 1 because of this and checked out first thing in the morning. Again, the same lady on reception was lovely and apologised for the room.

Charlie, Reise (2 Nächte), 2. Sep.. 2021

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This was a return visit. Evening menu had changed since our last visit.Same good quality but we preferred the old menu!

Eric, Reise (2 Nächte), 1. Sep.. 2021

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Good value for money

Communal areas - reception, bar and restaurant - superb with wonderful service. Food at breakfast and dinner was excellent. (Continental buffet plus an ordered hot breakfast, eg full Welsh or eggs Benedict etc) Bathroom needed an update - looked tired and worn, but shower was pleasant enough (not a fan of a shower curtain though!) Room was comfortable. Bed only a double, rather than king, so small for two, but comfortable. There was sometimes a sewer/drain smell from the bathroom, but we weren’t there long enough to let it bother us. Parking on-site. Great location for the Welsh Mine Experience - would recommend. Would stay again.

Louisa, Reise (3 Nächte), 25. Aug.. 2021

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Disappointed

The reception, bar and restaurant were all very well kept and the food in the restaurant was a very good standard as were the serving staff being very friendly and efficient. The hotel behind the main public areas was very worn and dirty with bags of used linen being left in the corridors over night which if nothing else would be a major safety hazard should there had been a reason to evacuate the building. The bedrooms were tired and need updating.

Stuart, Reise (1 Nacht), 25. Aug.. 2021

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WiFi problem

It is amazing location. Rooms were clean and good price. Staff was helpful. We stayed in room 124 and 125. These were last rooms. Only we find the problem in WiFi connection. Very poor equal to nothing. When asked on reception, I was told they boosted last week. But it was still problem which we faced. They have not sorted in week and receptionist response was not promising, and seen she was not interested to pursue it for future. Otherwise very good hotel to stay.

P, Familienurlaub (1 Nacht), 25. Aug.. 2021

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Great location

The location was great and the staff very helpful especially Sara. However the room 104 was an accessible room but there were issues a round cleanliness which took us 2 days to sort. Also the room was not always serviced with top ups for snacks and drinks so we had to ask at reception for them. There was also a hole in the wall under the radiator by the bed which needed attention. The bed itself was comfortable and we slept ok. As we were resident we were surprised when told we could not order a drink from the bar after 10pm. We spoke to Sara who said that the bar should have been open till 2am.

Cheryl, Reise (1 Nacht), 24. Aug.. 2021

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Not clean

The hotel room was tacky. The sofa chair was dirty with strain marks very visible. The towels were stained and apparently came that way from the laundromat. The worse was the bathroom. The shower handle was caked in dirt as was the side of the shower door. We opted not to stay and had to pay double at such short notice for accommodation elsewhere.

Romila, Reise (2 Nächte), 23. Aug.. 2021

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Lovely staff, dirty room.

Positives: Staff are fantastic, friendly and as helpful as they can be. The lady who checked us in was BRILLIANT!! We showed her an image of the dirty toilet and described the lack of cleanliness, she offered to personally give the room a once over...but she was the only member of staff at the time, so we requested that housekeeping come to clean the bathroom at 12 noon. She was very lovely, understanding and helpful... The location is lovely, with plenty beautiful walks nearby. Around 40 mins to Brecon Beacons. Room was large and bed was big and comfy (queen room). Negatives: Unfortunately the downfall for us was overall cleanliness. I won’t go into all the details, but toilet was dirty, everything was so so dusty. Requested for toilet to be cleaned, and only this as we had our stuff in the room. Housekeeping decided to do much more, including taking towels and throwing away food we had purchased. Our things should not have really been touched, especially we I made it clear to only clean the toilet and bathroom, as we had already cleaned the room with cleaning products we purchased. The bathroom always had an unpleasant smell. I would have expected much more from a 4 star, recently renovated hotel. Especially in regards to the cleanliness, even more so during a pandemic! The rooms can be a little noisy at times. You can also hear the cleaning staff in the mornings, especially if they decide to stop and have a chatter outside your door...you can hear everything.

Reise (4 Nächte), 13. Aug.. 2021

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A home from home

Lovely hotel, with welcoming and friendly staff. The restaurant and bar are also fantastic. Despite being away for work, the hotel team made feel like I was at home. 5 stars!

Shaun, Geschäftsreise (2 Nächte), 6. Aug.. 2021

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