Holiday Inn Express and Suites Sioux Falls SW

Favorite hotel in Sioux falls!

We came to this hotel for my nephews birthday. Upon arriving we checked in without incident and preceded to our room to drop off our luggage before going to Air Madness. We headed down the hallway to leave and my daughter and nephew were ahead of us and excited and were running down the hall, the front desk lady, Angela yelled at them to stop which they did, she began saying other things to this 6 and 5 year old that were scared after being yelled at and listened to her prompt but she kept yelling at them. She was also checking other people in when she continued to yell at these kids. We immediately called customer service. The hot tub was also greenish/brown in color and werent able to go into that during our stay. The next morning we headed down to get continental breakfast, this time the lady working the breakfast area was complaining to another adult that "I'm not a babysitter" and yelling at a group of kids that were behaving well and telling them they need to sit together and leave more tables open even though there were 6 other tables open. She then came close to where we were sitting and asked the same adult who she was stating she was not a babysister to "what do you think of fairfield inn?? I applied there yesterday." The mother to this group of kids confronted her and asked to speak to the manager, she stated she was and walked away. I am very disappointed in this hotel stay and the holiday inn brand. I would NEVER recommend this hotel to anyone especially if you

check in was a disaster they initially gave us the wrong room key... I was also disappointed that we never received a receipt they said to go to hotels.com! SERIOUSLY...

Woke up at 5 AM being bitten by bed bugs. I woke my kids up & we left.

Started off on a sour note because our room was not ready at time of check in. We were asked to come back an hour later which we came back about 1.5 hours later and our room was still not ready. They did get us in about 20 minutes later but this delayed all of our plans for that afternoon and evening. No attempt was made on their part for the inconvenience this caused us. The facility itself was fun for the kids with the kiddie pool and was clean but I was not impressed with their customer service.

Great breakfast. Loved the refrigerator and microwave in our room as well as the kuerig coffee maker.

Loved the size of room, only suggestion move the ice bucket out of the bathroom for infection control prevention.... didn’t use because of possible bathroom bacteria on it.

Nice peaceful night

Very clean and comfortable. Front desk service was very friendly. One of the better breakfast choices I have seen.

Excellent hotel