Royal Hôtel Grenoble Centre

Both Hotel.com and Royal Hotel Grenoble are liars. In their "Classic Double Room" info, they say "Balcony with city views", but turn out that most of their room has no balcony and ugly view. - ugly view - no air-conditioner - small toilet - no electric kettle - no refrigerator - 2 person lift When I want change hotel and asking Hotel.com. They said they will do it and keep me wait in the phone for 10 min. In between, I book another hotel in hotel.com. 10 min after, the guy told me "Ok, you can check out any time but you need to pay for the period you have booked originally. So asked, could you help me to cancel the one I booked 1 min ago. He return to me that the new hotel don't agree for the cancellation. That's mean I need to pay both hotel at the same time. The problem is the system of Hotel.com, the hotel has not provide what they stay in the web but they can still charge your money and cannot stop. It is not fair to customer!!! Customer has no say! WTF Hotel.com !!!???

Reception and dining areas were nice and bright. Stairway was a bit under the weather! Room was okay. Staff were very welcoming and courteous. The hotel is only about 5 minutes from the bus and train station. It is also right in the middle of the main shopping area

Very closed to the train station, nearby the market and bakery. The hotel people at reception are very nice and helpful for what you need and request.

Pretty pleased overall with this hotel. The room was comfortable, stylishly decorated, well laid out and clean. Sunday morning breakfast was manic with one poor guy trying to do everything. That apart there was nothing to fault it and I'd happily stay there again.

Good location, great price - I will come back on my next trip.