Hotel Indigo Birmingham

The hotel had to downgrade the room due to a maintenance problem but they gave us a whole days notice and £100 voucher to use in the restaurant as compensation

Room was okay in terms of comfort and decoration/ modern however the bathroom was poorly cleaned, lots of hair in the shower and on the walls. Questionable stains on the bedsheets and cushions. The parking was a joke, was no explained properly and our car was not easily accessible. Reception lost our parking fob, so had to ring around other members of staff to find it. Means we were waiting ages to even get access to our car. We paid for late checkout and at normal checkout time our keycards stopped working so had to go chase reception to which it was not even added to the system? Just standard things we’d expected from such a nice hotel. The views and location were perfect, a real selling point but the staff and cleanliness let it down.

The safe wasn’t working in the room. We reported it but no one came to fix it

Great hotel with great views of the city skyline

Great stay as always, great quick check in. Room was a little tired with stains on the carpets, bed runner and chair also the bathroom could have done with some making good, but all in all it was a very comfortable stay with an amazing breakfast, I always look forward to my stays at the Indigo Birmingham.