Castle Bromwich Hall, Sure Hotel Collection by Best Western

Room needed a good clean, despite the hotel being empty was in a disability room and the room as very noisy was near enough in the bar. room was cold and would not stay there again

best choice ever

It took me 20 minutes to find my room on arrival to my room there was black mould on the curtain and on the window the bed was uncomfortable and the internet wouldn't connect lorry unloading outside at 7am, shower was nice though

Asked for a tear drop bath room and received an email saying I had been put in a room with the bath - which was correct - but the email made it look like my request had been confirmed, when in fact it was only a standard bath - disappointing The plug wouldn’t stay in the bath - so it was impossible to have a bath - you could only shower.

There was insurfisant information to locate the room in the dark no room numbers on signs out side We were woken up by the night reception by phone at 12.-1am incorrectly to tell us that they had told the people on the floor above us to be quiet . The reception had the wrong room as we did not report it ,but saying that we could not sleep very well as the floorboards above us were very creaky and noisy when people walked on them ,we could hear there extracter fan every time they used their toilet .Also on checking out I was not given a final recept all they said was thats fine all paid up I told them about being woke up and they said they will make a note ofit but did not rite anything down while I was there here

Excellent food. Would have been good to have decaffeinated tea on offer

Was weary having read some negative reviews - needn’t have worried, we were in Devereux which was large wood panelled room. Bed was so comfy & we had an amazing nights sleep. The bathroom was ENORMOUS with roll top bath, two sinks & Large modern shower. Lovely tasty breakfast, comfy lounge bar area. Only regret is we wish we’d had our dinner here too! Large car park & friendly staff. We had a great stay.

A lovely period property surrounded by pleasant grounds. The main lounge and bar area were cosy and the service was good. My room was in The Dovecote (a detached building around the rear of the main hall). The bedroom was comfortable as was the bed and the bathroom was fairly modern with a good shower. My only negative was that the burger and chips for dinner served by the hotel were not the high quality that I'd expect from a place like this. My business colleagues steak sandwich was also not up to scratch and was served on sliced white bread rather than the bloomer mentioned in the menu.

The building is very impressive along with the gardens. Inside the building looks dated with a need of updating. Our room was very small, which did not command the price we paid. The staff were nice & helpful.

We got a really got deal on a small annex room which was fine but next time we would stay in one of the rooms in the main building. The hall is historic and beautiful and it was a pleasure to stay. Service was great - and the food very nice. We were just quickly passing through for an event at the NEC the following day but we would come back as it is so much nicer than the big modern hotels.