Sonesta Hotel Cartagena

The hotel has new management.Mr Michaels has gone which saddened me he was very attentive to his guests and made you feel welcome. The hotel rooms are average.good pools and food.but overall if you want a hotel with great staff then this is the place. 7 visits they are now my friends. I consider other hotels but always end up in the Sonesta.

Everything good, the people very good service friendly 👌👌👌👍👍👍👍🙏

Overall excellent everything — food, service, staff. Stayed before a few times and improving

Location is fine, no far away from the airport or old city. next to the beach. breakfast wasn't great, we ask every day for something from the menu that we should pay separate (arepa de huevo) the most traditional breakfast corn bread with egg in that region and we should be extra? the worse thing was that it was never served over the three days. we also had a problem at check in, we asked for a double bed and given two singles instead because we check in too late in the evening? unacceptable.

Had a great time at this hotel. The staff is very eager top,ease and try’s hard to make you comfortable and at ease. Good breakfast included great coffe and pleasant staff we Leary’s felt staff. Beach acces so close nice walk on the beach where you can buy just about anything you want, watch out for prices they can be high but always negotiated. Room was very nice and clean the bath room very nice huge glass shower area that had great hot water and easily fit two people made showering fun.they have nice pools Quick taxis ride to the center of Cartagena and the air port. The bed was little hard. Room service was quick and delicious. Great place to stay.

Enjoying stay at the hotel. This was my 3rd visit. It is on the beach and has all the amenities required. The hotel is also cheaper than others in the area. The food is less than local eateries. Good solid breakfast. Warm friendly staff. Wifi is free and fast.

Hotel looks nice in pictures but in reality is like a 2 star Hotel but charging like a 4. Does not have inside lobby. so by 600pm it gets very windy and we had to go to our Room. Elevators look very old. No design. First room they gave us was very dirty ( floor, balcony..even the sheets). 2nd room not as bad but still windows are kept dirty so you cant enjoy as well the nice view. Showers look also old like a 2 star Hotel. Worse part is that they let us checked in but there was no water or air conditioning in the Hotel. Ee had to find another hotel next day. Only good thing is the staff trying to help with ALL that mess and complains from customers. Alvaro and Camilo managers were friendly and tried the best. Carlos helped us with our bags . He was very friendly as well. Owner should put some money on remodeling...make indoor lobby, clean windows and balconies of the whole tower..Remodel showers. Its was our first time at Sonesta hotel... Extremely bad experience. Poor employees and customers.