4/10 – Ziemlich gut
23. Feb. 2020
BIG mistake: about everything failed
If I had known before...
At the price point I paid I expected a decent place to stay, but as I later found out that was about double of what it usually cost. Probably my failure to have expectations it could not satisfy.
The main issue was that is advertises 24h access without telling that it is a self service key deposit for which you will need a code.
That code you would receive if they would send you a e-mail with it, BUT they say hotels.com/expedia does not transfer the email address (but rather their own).
So they do not send out emails with the access codes.
As a guest you obviously do not know that in advance.
I was kind of lucky because I tried to call and tell them of my late arrival (after I emailed them and did not get a reply).
BUT
1) the phone number on the website is wrong. It goes to a different place. They gave my an alternative number.
2) The alternative phone number went to a central booking place with people who have no clue of anything. Told me that everything is just fine and that I can check in 24h.
I persisted to anyhow get a phone number for the hotel.
3) That solved the riddle.
With all the options on the phone menu that send me into telecom nirvana it took me about 10 calls to get that settled and receive the codes.
Several new arriving couples that I met close to mid night where not so lucky and did not have the above information and were close to nerve wracks in the rain.
Quality is about lower end youth hostel...
Verifizierter Reisender
Aufenthalt von 1 Nacht
Von Hotels.com geprüfte Gästebewertung
